What you need to make a menu selection first in order to determine the queue?
I would go with Brian's recommendation or alternatively don't hold the call at all and just use the Play Prompt step to play an audio file which contains a ringing sound in it. On Fri, Dec 1, 2017 at 11:55 AM Carlo Calabrese via cisco-voip < [email protected]> wrote: > Before you accept the call, Check to see if all agents are busy, if so, > add a delay of 1 or 2 seconds before you accept the call. > > > ------------------------------ > *From:* ccie collan <[email protected]> > *To:* [email protected] > *Sent:* Friday, December 1, 2017 8:29 AM > *Subject:* [cisco-voip] UCCX adding ring before hold music > > Hello , > > when all of the agents are busy on the calls, when calls come into UCCX > customers here music on hold , can you please advise how i can rings before > the call enters the hold cycle ? > > Thank you . > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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