Are you using flexible Jabber ID? One thing to make sure is that first time MRA login gets rid of the domain portion in the username on the username/password form after entering username@domain in the service discovery window.
On Mon, Dec 18, 2017 at 3:43 PM, Ahmed Abd EL-Rahman < ahmed.rah...@bmbgroup.com> wrote: > Hi Brian, > > > > Will try what you suggested, but other than this issue I have another > symptom, the user must use Jabber for first time from inside the network > then afterwards he can use it from outside but if he tries the first time > from outside the network it won’t register as all, even the login stage is > not passed. > > > > Does this point to anything ? > > > > > > > > > > > > > > Best Regards > > > > Ahmed Abd EL-Rahman > > Senior Network Engineer > > > > *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian > Meade > *Sent:* Monday, December 18, 2017 11:27 PM > > *To:* Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> > *Cc:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Jabber IM service Issue > > > > Try removing "inspect sip" from the global policy. You don't want that in > there with Expressway. Not sure if XMPP traffic hits that as well or not. > > > > You can also try refreshing the IM&P Servers on the Expressway-C Unified > Communications configuration. > > > > Enabling diagnostic logging on the Expressway-E and Expressway-C then > trying to connect should help show what is going on as well. > > > > On Mon, Dec 18, 2017 at 3:16 PM, Ahmed Abd EL-Rahman < > ahmed.rah...@bmbgroup.com> wrote: > > Hi Brian, > > > > Currently I’m opening all IP traffic to Expressway public IP on our Cisco > ASA FW > > > > Regarding the inspection configured here it is : > > policy-map global_policy > > class inspection_default > > inspect dns maximum-length 512 > > inspect ftp > > inspect h323 h225 > > inspect h323 ras > > inspect rsh > > inspect rtsp > > inspect esmtp > > inspect sqlnet > > inspect skinny > > inspect sunrpc > > inspect xdmcp > > inspect sip > > inspect netbios > > inspect tftp > > > > which one could cause this issue ? > > > > > > > > > > > > > > Best Regards > > > > Ahmed Abd EL-Rahman > > Senior Network Engineer > > > > *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian > Meade > *Sent:* Monday, December 18, 2017 10:43 PM > *To:* Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> > *Cc:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Jabber IM service Issue > > > > Looks like possible XMPP/TCP 5222 connection issues from the logs. It > just keeps reconnecting over and over again but the port is open on the > Expressway and through the firewall. > > > > What model firewall are you using? You may need to disable some XMPP > inspection/application filtering. > > > > > > On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman < > ahmed.rah...@bmbgroup.com> wrote: > > Dear Gents, > > > > I have a question regarding Jabber setup, I have Jabber client working > fine from internal network but externally it’s able to login and both phone > and voice mail services are connected but IM service is not working while > IM service works just fine from inside network. > > > > Attached is Jabber client logs for this case. > > > > So any ideas ? > > > > Best Regards > > > > Ahmed Abd EL-Rahman > > Senior Network Engineer > > > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > > > >
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