No Ryan, I have no WebEx service.
Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Monday, December 18, 2017 11:48 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com> Cc: Brian Meade <bmead...@vt.edu>; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber IM service Issue Is your domain provisioned with the WebEx connect service? On Dec 18, 2017, at 3:43 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Will try what you suggested, but other than this issue I have another symptom, the user must use Jabber for first time from inside the network then afterwards he can use it from outside but if he tries the first time from outside the network it won’t register as all, even the login stage is not passed. Does this point to anything ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 11:27 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Try removing "inspect sip" from the global policy. You don't want that in there with Expressway. Not sure if XMPP traffic hits that as well or not. You can also try refreshing the IM&P Servers on the Expressway-C Unified Communications configuration. Enabling diagnostic logging on the Expressway-E and Expressway-C then trying to connect should help show what is going on as well. On Mon, Dec 18, 2017 at 3:16 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Brian, Currently I’m opening all IP traffic to Expressway public IP on our Cisco ASA FW Regarding the inspection configured here it is : policy-map global_policy class inspection_default inspect dns maximum-length 512 inspect ftp inspect h323 h225 inspect h323 ras inspect rsh inspect rtsp inspect esmtp inspect sqlnet inspect skinny inspect sunrpc inspect xdmcp inspect sip inspect netbios inspect tftp which one could cause this issue ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade Sent: Monday, December 18, 2017 10:43 PM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Jabber IM service Issue Looks like possible XMPP/TCP 5222 connection issues from the logs. It just keeps reconnecting over and over again but the port is open on the Expressway and through the firewall. What model firewall are you using? You may need to disable some XMPP inspection/application filtering. On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Dear Gents, I have a question regarding Jabber setup, I have Jabber client working fine from internal network but externally it’s able to login and both phone and voice mail services are connected but IM service is not working while IM service works just fine from inside network. Attached is Jabber client logs for this case. So any ideas ? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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