UCCX version: 10.6.1.11003-29 (ES02-11) CUCM Version: 11.5.1.15900-18
caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx phones---->calHandled upon answering the call drops, but not every call! Very challenging I imagine there are plenty of reasons why this is a thing, but in our case its hard to diagnose since no network changes are in effect nor have we changed configuration for the help desk. what are we seeing as the top 5 or 6 reasons or rather things to re-verify regarding the configuration. please advise -- For immediate assistance please reach out to our IT help Desk 5033997899 or visit our IT Help center, located here: https://projects.chemeketa.edu/servicedesk/customer/portals Johnny Q Voice Technology Analyst II Chemeketa Community College [email protected] Building 22 Room 130 Work 5033995294 SIP 5035406689 FAX 5033995549
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