Remember, call drops is not a finesse issue. Finesse is just a control piece for the user. Look into CUCM/ivr. What is sending the disco request? Should be carrier/IVR/or UCM. Now if you see finesse send a CTI command to hang up the phone, thats a different issue.
Most of the time on answer drops can be a sign of codec mismatch. Post some cucm logs, with call examples. > On Jan 17, 2020, at 2:52 PM, Nick Britt <[email protected]> wrote: > > What's the call volume? is MTP required ticked on the CUCM SIP trunk? > > In RTMT can you check your software MTP resources? > > On Fri, Jan 17, 2020 at 1:48 PM Jonatan Quezada > <[email protected] <mailto:[email protected]>> wrote: > UCCX version: 10.6.1.11003-29 (ES02-11) > CUCM Version: 11.5.1.15900-18 > > caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx > phones---->calHandled > > upon answering the call drops, but not every call! Very challenging > > I imagine there are plenty of reasons why this is a thing, but in our case > its hard to diagnose since no network changes are in effect nor have we > changed configuration for the help desk. > > what are we seeing as the top 5 or 6 reasons or rather things to re-verify > regarding the configuration. > > please advise > > -- > For immediate assistance please reach out to our IT help Desk 5033997899 > or visit our IT Help center, located here: > https://projects.chemeketa.edu/servicedesk/customer/portals > <https://projects.chemeketa.edu/servicedesk/customer/portals> > > Johnny Q > Voice Technology Analyst II > Chemeketa Community College > [email protected] <mailto:[email protected]> > Building 22 Room 130 > Work 5033995294 > SIP 5035406689 > FAX 5033995549 > > _______________________________________________ > cisco-voip mailing list > [email protected] <mailto:[email protected]> > https://puck.nether.net/mailman/listinfo/cisco-voip > <https://puck.nether.net/mailman/listinfo/cisco-voip> > > > -- > - Nick > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip
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