If your seeing codec mismatches on the cube, I’d focus on that more then anything else.
> On Jan 17, 2020, at 3:18 PM, Jonatan Quezada <[email protected]> > wrote: > > outstanding, thank you all for insight on where maybe to look, or rather > start looking. > > ill see the CTI command from finess via logs, though yeah? ill have to set up > capture I think. > > for codec mismatches? Im setting those up on my cube, MediaResourcesInstance > also on my cube? > > MTP on the SIP trunk checked. > > On Fri, Jan 17, 2020 at 2:09 PM Kent Roberts <[email protected] > <mailto:[email protected]>> wrote: > Remember, call drops is not a finesse issue. Finesse is just a control > piece for the user. Look into CUCM/ivr. What is sending the disco > request? Should be carrier/IVR/or UCM. Now if you see finesse send a > CTI command to hang up the phone, thats a different issue. > > Most of the time on answer drops can be a sign of codec mismatch. > > Post some cucm logs, with call examples. > >> On Jan 17, 2020, at 2:52 PM, Nick Britt <[email protected] >> <mailto:[email protected]>> wrote: >> >> What's the call volume? is MTP required ticked on the CUCM SIP trunk? >> >> In RTMT can you check your software MTP resources? >> >> On Fri, Jan 17, 2020 at 1:48 PM Jonatan Quezada >> <[email protected] <mailto:[email protected]>> wrote: >> UCCX version: 10.6.1.11003-29 (ES02-11) >> CUCM Version: 11.5.1.15900-18 >> >> caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx >> phones---->calHandled >> >> upon answering the call drops, but not every call! Very challenging >> >> I imagine there are plenty of reasons why this is a thing, but in our case >> its hard to diagnose since no network changes are in effect nor have we >> changed configuration for the help desk. >> >> what are we seeing as the top 5 or 6 reasons or rather things to re-verify >> regarding the configuration. >> >> please advise >> >> -- >> For immediate assistance please reach out to our IT help Desk 5033997899 >> or visit our IT Help center, located here: >> https://projects.chemeketa.edu/servicedesk/customer/portals >> <https://projects.chemeketa.edu/servicedesk/customer/portals> >> >> Johnny Q >> Voice Technology Analyst II >> Chemeketa Community College >> [email protected] <mailto:[email protected]> >> Building 22 Room 130 >> Work 5033995294 >> SIP 5035406689 >> FAX 5033995549 >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] <mailto:[email protected]> >> https://puck.nether.net/mailman/listinfo/cisco-voip >> <https://puck.nether.net/mailman/listinfo/cisco-voip> >> >> >> -- >> - Nick >> _______________________________________________ >> cisco-voip mailing list >> [email protected] <mailto:[email protected]> >> https://puck.nether.net/mailman/listinfo/cisco-voip >> <https://puck.nether.net/mailman/listinfo/cisco-voip> > > > > -- > For immediate assistance please reach out to our IT help Desk 5033997899 > or visit our IT Help center, located here: > https://projects.chemeketa.edu/servicedesk/customer/portals > <https://projects.chemeketa.edu/servicedesk/customer/portals> > > Johnny Q > Voice Technology Analyst II > Chemeketa Community College > [email protected] <mailto:[email protected]> > Building 22 Room 130 > Work 5033995294 > SIP 5035406689 > FAX 5033995549 >
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