That's the way I read it, Advanced IVR ports are double the agent count, up to a maximum of 400, basic IVR ports have no limit hard coded, but it does reference a calculation. I didn't dig into it to see.
On Tue, Mar 10, 2020 at 7:00 PM Bill Talley <[email protected]> wrote: > The platform capacity on UCCX is 400 ports using the largest OVA, no? > > > https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/design/guide/uccx_b_solution-design-guide-125/uccx_b_solution-design-guide-125_chapter_01001.html > > Sent from an iPhone mobile device with very tiny touchscreen input keys. > Please excude my typtos. > > On Mar 10, 2020, at 6:52 PM, Myron Young <[email protected]> wrote: > > > You should’ve gotten 600 IVR ports I believe but check with the licensing > team. May need to open a TAC case at this point for assistance > > On Mar 10, 2020, at 7:46 PM, Fares Alsaafani <[email protected]> wrote: > > > Hello everyone, > I’m in the middle of Uccx deployment. We bought 300 premium agent licenses > but only got 400 ivr port. Shouldn’t we get 600 ivr ports ? > -- > Best Regards > > *FARES ALSAAFANI* > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
