I’m on a partner webcast now and asking about this. If you have premium flex licensing even the built-in admin requires a license! I’m beating them up on this as it’s still not documented anywhere and I’ve got customers on flex that will have issues when upgrading to 12.5
Matthew Loraditch Sr. Network Engineer p: 443.541.1518 w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com From: Anthony Holloway <avholloway+cisco-v...@gmail.com> Sent: Tuesday, May 12, 2020 1:22 PM To: Matthew Loraditch <mloradi...@heliontechnologies.com> Cc: Pawlowski, Adam <aj...@buffalo.edu>; Cisco VoIP Group <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] UCCX Flex Licensing [EXTERNAL] Thank you for the testing you're doing, and I look forward to the results. On Tue, May 12, 2020 at 9:57 AM Matthew Loraditch <mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>> wrote: So I was basing this on documentation and my colleague saying we were good after our admin account was de-supervisored However I am seeing contrary information in the one 12.5 install we have. CCX doesn’t have an auto update button/function so I’m waiting for things to cycle to verify Further though the documentation does not say this at all: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/features/guide/uccx_b_125features-guide/uccx_b_125features-guide_chapter_0111.html Nor the ordering guide (partners only): https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741219.html And that is some garbage if true and needs to be fixed. Matthew Loraditch Sr. Network Engineer p: 443.541.1518<tel:443.541.1518> w: www.heliontechnologies.com<http://www.heliontechnologies.com/> | e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com> [Helion Technologies]<http://www.heliontechnologies.com/> [Facebook]<https://facebook.com/heliontech> [Twitter]<https://twitter.com/heliontech> [LinkedIn]<https://www.linkedin.com/company/helion-technologies> From: Anthony Holloway <avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>> Sent: Tuesday, May 12, 2020 10:29 AM To: Matthew Loraditch <mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>> Cc: Pawlowski, Adam <aj...@buffalo.edu<mailto:aj...@buffalo.edu>>; Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] UCCX Flex Licensing [EXTERNAL] Matthew, I just got word from the Flex-CC owner, Kevin McPartlan, that Admins do require a Premium license. Can you prove this wrong in some way? On Mon, May 11, 2020 at 4:36 PM Matthew Loraditch <mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>> wrote: A-FLEX-CC has Standard and Premium Licenses. These are different from non flex licensing. Standard is inbound agent licensing essentially Premium is supervisor licensing, email/chat agents, outbound campaign licensing. 2 CTI ports per agent/license. Admin still works no specific license needed as long as admin isn’t also supervisor/agent, HA is included, outside of the 3 features above, it’s like perpetual premium with SQL, etc included. See here for specifics: https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html Table 8. License enforcement is only in UCCX 12.5. Older versions don’t know and you end up with Perpetual Premium with HA feature set but with a license that expires at the end of your contract term. Suffice it to say if you don’t need 12.5 features you could ride the gravy train for a while. Licensing is still concurrent users. There are grace periods so if you need to test something you can make the admin a supervisor or something w/o breakage, just remember to remove later. If your customer has on-prem premium, with perpetual trade-in credits you are close to the cost of SWSS and should probably try and get them to move. Matthew Loraditch Sr. Network Engineer p: 443.541.1518<tel:443.541.1518> w: www.heliontechnologies.com<http://www.heliontechnologies.com/> | e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com> [Helion Technologies]<http://www.heliontechnologies.com/> [Facebook]<https://facebook.com/heliontech> [Twitter]<https://twitter.com/heliontech> [LinkedIn]<https://www.linkedin.com/company/helion-technologies> From: cisco-voip <cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of Anthony Holloway Sent: Monday, May 11, 2020 5:21 PM To: Pawlowski, Adam <aj...@buffalo.edu<mailto:aj...@buffalo.edu>> Cc: Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] UCCX Flex Licensing [EXTERNAL] But seriously, a premium license to administer the system? Does this include the appadministrator account too? Do you have first hand experience with it? On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam <aj...@buffalo.edu<mailto:aj...@buffalo.edu>> wrote: This was the information I heard as well, and the purchase quantities are based on feature utilization and concurrency. From: cisco-voip <cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of Brian Meade Sent: Monday, May 11, 2020 5:07 PM To: Anthony Holloway <avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>> Cc: Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] UCCX Flex Licensing Pretty sure when buying as A-Flex-CC that it always just gives you Premium licensing on the CCX side. Had this cause an issue with a customer that was staying on Enhanced for the extra CTI ports for many years. On Mon, May 11, 2020 at 4:23 PM Anthony Holloway <avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>> wrote: All, Anyone already deal with this themselves? I am reading/being told something I cannot swallow as the truth, because it seems so ridiculous. I am being told that you need a Premium license to even login as a Supervisor at all. Like, not for extra functionality (silent monitoring), but just as a basic license requirement to even sign in. Also, I am being told a Premium license is required for Administrative users too. Like, even the app admin account. So what, completing a fresh install now requires a Premium license? Are either of these true? Can you confirm from your own tests that this is in fact how Flex works in UCCX on-prem? _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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