Thanks for the action and the update. Is the Flex PM, Kevin McPartlan, on that webcast?
On Thu, Jun 11, 2020 at 11:59 AM Matthew Loraditch < [email protected]> wrote: > I’m on a partner webcast now and asking about this. If you have premium > flex licensing even the built-in admin requires a license! I’m beating > them up on this as it’s still not documented anywhere and I’ve got > customers on flex that will have issues when upgrading to 12.5 > > > > Matthew Loraditch > Sr. Network Engineer > p: *443.541.1518* <443.541.1518> > w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> | > e: *[email protected]* <[email protected]> > [image: Helion Technologies] <http://www.heliontechnologies.com/> > [image: Facebook] <https://facebook.com/heliontech> > [image: Twitter] <https://twitter.com/heliontech> > [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies> > > *From:* Anthony Holloway <[email protected]> > *Sent:* Tuesday, May 12, 2020 1:22 PM > *To:* Matthew Loraditch <[email protected]> > *Cc:* Pawlowski, Adam <[email protected]>; Cisco VoIP Group < > [email protected]> > *Subject:* Re: [cisco-voip] UCCX Flex Licensing > > > > [EXTERNAL] > > > > Thank you for the testing you're doing, and I look forward to the results. > > > > On Tue, May 12, 2020 at 9:57 AM Matthew Loraditch < > [email protected]> wrote: > > So I was basing this on documentation and my colleague saying we were good > after our admin account was de-supervisored > > > > However I am seeing contrary information in the one 12.5 install we have. > CCX doesn’t have an auto update button/function so I’m waiting for things > to cycle to verify > > > > Further though the documentation does not say this at all: > > > https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/features/guide/uccx_b_125features-guide/uccx_b_125features-guide_chapter_0111.html > > > > Nor the ordering guide (partners only): > https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741219.html > > > > And that is some garbage if true and needs to be fixed. > > > > > > > > *Matthew Loraditch*** > > *Sr. Network Engineer* > > p: *443.541.1518* <443.541.1518> > > w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> > > | > > e: *[email protected]* <[email protected]> > > [image: Helion Technologies] <http://www.heliontechnologies.com/> > > [image: Facebook] <https://facebook.com/heliontech> > > [image: Twitter] <https://twitter.com/heliontech> > > [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies> > > *From:* Anthony Holloway <[email protected]> > *Sent:* Tuesday, May 12, 2020 10:29 AM > *To:* Matthew Loraditch <[email protected]> > *Cc:* Pawlowski, Adam <[email protected]>; Cisco VoIP Group < > [email protected]> > *Subject:* Re: [cisco-voip] UCCX Flex Licensing > > > > [EXTERNAL] > > > > Matthew, > > > > I just got word from the Flex-CC owner, Kevin McPartlan, that Admins do > require a Premium license. Can you prove this wrong in some way? > > > > On Mon, May 11, 2020 at 4:36 PM Matthew Loraditch < > [email protected]> wrote: > > A-FLEX-CC has Standard and Premium Licenses. > > > > These are different from non flex licensing. > > > > Standard is inbound agent licensing essentially > > > > Premium is supervisor licensing, email/chat agents, outbound campaign > licensing. > > > > 2 CTI ports per agent/license. > > > > Admin still works no specific license needed as long as admin isn’t also > supervisor/agent, HA is included, outside of the 3 features above, it’s > like perpetual premium with SQL, etc included. > > > > See here for specifics: > > > > > https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html > Table 8. > > > > > > License enforcement is only in UCCX 12.5. Older versions don’t know and > you end up with Perpetual Premium with HA feature set but with a license > that expires at the end of your contract term. > > > > Suffice it to say if you don’t need 12.5 features you could ride the gravy > train for a while. > > > > Licensing is still concurrent users. > > > > There are grace periods so if you need to test something you can make the > admin a supervisor or something w/o breakage, just remember to remove later. > > > > If your customer has on-prem premium, with perpetual trade-in credits you > are close to the cost of SWSS and should probably try and get them to move. > > > > > > > > > > *Matthew Loraditch*** > > *Sr. Network Engineer* > > p: *443.541.1518* <443.541.1518> > > w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> > > | > > e: *[email protected]* <[email protected]> > > [image: Helion Technologies] <http://www.heliontechnologies.com/> > > [image: Facebook] <https://facebook.com/heliontech> > > [image: Twitter] <https://twitter.com/heliontech> > > [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies> > > *From:* cisco-voip <[email protected]> *On Behalf Of *Anthony > Holloway > *Sent:* Monday, May 11, 2020 5:21 PM > *To:* Pawlowski, Adam <[email protected]> > *Cc:* Cisco VoIP Group <[email protected]> > *Subject:* Re: [cisco-voip] UCCX Flex Licensing > > > > [EXTERNAL] > > > > But seriously, a premium license to administer the system? Does this > include the appadministrator account too? Do you have first hand > experience with it? > > > > On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam <[email protected]> wrote: > > This was the information I heard as well, and the purchase quantities are > based on feature utilization and concurrency. > > > > > > > > *From:* cisco-voip <[email protected]> *On Behalf Of *Brian > Meade > *Sent:* Monday, May 11, 2020 5:07 PM > *To:* Anthony Holloway <[email protected]> > *Cc:* Cisco VoIP Group <[email protected]> > *Subject:* Re: [cisco-voip] UCCX Flex Licensing > > > > Pretty sure when buying as A-Flex-CC that it always just gives you Premium > licensing on the CCX side. Had this cause an issue with a customer that > was staying on Enhanced for the extra CTI ports for many years. > > > > On Mon, May 11, 2020 at 4:23 PM Anthony Holloway < > [email protected]> wrote: > > All, > > > > Anyone already deal with this themselves? I am reading/being told > something I cannot swallow as the truth, because it seems so ridiculous. > > > > I am being told that you need a Premium license to even login as a > Supervisor at all. Like, not for extra functionality (silent monitoring), > but just as a basic license requirement to even sign in. > > > > Also, I am being told a Premium license is required for Administrative > users too. Like, even the app admin account. So what, completing a fresh > install now requires a Premium license? > > > > Are either of these true? Can you confirm from your own tests that this > is in fact how Flex works in UCCX on-prem? > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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