LOL, I over-thought the process and forgot to look at the most simple solution. Thanks Charles.
On Thu, Jul 9, 2020 at 10:13 PM Charles Goldsmith <[email protected]> wrote: > You can simply put Tanner in the To: field, old school I know, but it > still works :) > > On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway < > [email protected]> wrote: > >> That's nothing I've ever heard of. I'd imagine you could use the CTI API >> <https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview>, >> but not the Admin API. >> >> This isn't a REST based API though, and it is relatively harder to >> implement and work with though. My man Tanner at CTI Logic should be able >> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are >> mentions. Email needs mentions. >> >> The CTI Protocol: >> >> >> - Is a TCP/IP socket based message protocol >> - Allows clients to send and receive information/events about: >> - Current system configuration and future updates. >> - Agents and their states >> - Calls and their states >> - *Statistics for agents, calls, and queues on a real-time basis* >> - Third-party call control >> - Device snapshots >> - Provides support for two client modes for connecting with Unified >> CCX: >> - Bridge mode clients receive all agent-state and call events for >> all logged in agents in the system. >> - Agent mode clients only receives messages related to the agent. >> - Has version control >> >> >> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip < >> [email protected]> wrote: >> >>> Is there any way to see real time CTI port usage with UCCX Admin API? I >>> did a quick search and it looks like it’s a supported function but having >>> trouble finding the correct name to use. >>> >>> >>> >>> Thanks >>> >>> Jason >>> >>> >>> _______________________________________________ >>> cisco-voip mailing list >>> [email protected] >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >
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