What does Contacts/Contact Summary show? Doc says call, email, http. Does it have realtime data?
> On Jul 10, 2020, at 12:08, Anthony Holloway <avholloway+cisco-v...@gmail.com> > wrote: > > > Unfortunately, nothing in RTR gives you port usage. However, in a vanilla > environment, like one where only JTAPI triggers are used and it's one per > call, then your Applications running would equal your ports used for the most > part. However, once you have HTTP triggers, Callback, Trigger Application > step, etc., this 1:1 goes out the door. > > <image.png> > > >> On Fri, Jul 10, 2020 at 11:47 AM UC Penguin <gen...@ucpenguin.com> wrote: >> It’s been a long time since I’ve used uccx as uccx. Is the option for real >> time reporting present under the Tools menu? (It is when licensed as IP IVR) >> >> It requires Java and is finicky, but does report. >> >> In CCE instead I just look at the usage on the AW and dump that in AW Db and >> graph it with Grafana. >> >>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip >>>> <cisco-voip@puck.nether.net> wrote: >>>> >>> >>> Sorry, been tied us this morning. Just looking for real time usage data of >>> the 300 UCCX Ports we are licensed for. Thanks! >>> >>> >>> >>> >>> >>> From: Tanner Ezell <tanner.ez...@gmail.com> >>> Sent: Friday, July 10, 2020 9:41 AM >>> To: Charles Goldsmith <w...@woka.us> >>> Cc: Anthony Holloway <avholloway+cisco-v...@gmail.com>; JASON BURWELL >>> <jason.burw...@foundersfcu.com>; cisco-voip@puck.nether.net >>> Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage >>> >>> >>> >>> CAUTION: This email originated outside of Founders Federal Credit Union. Do >>> not click links or open attachments unless you recognize the sender and >>> know the content is safe. >>> >>> What information do you need? >>> >>> >>> >>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w...@woka.us> wrote: >>> >>> You can simply put Tanner in the To: field, old school I know, but it still >>> works :) >>> >>> >>> >>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway >>> <avholloway+cisco-v...@gmail.com> wrote: >>> >>> That's nothing I've ever heard of. I'd imagine you could use the CTI API, >>> but not the Admin API. >>> >>> >>> >>> This isn't a REST based API though, and it is relatively harder to >>> implement and work with though. My man Tanner at CTI Logic should be able >>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are >>> mentions. Email needs mentions. >>> >>> The CTI Protocol: >>> >>> >>> >>> Is a TCP/IP socket based message protocol >>> Allows clients to send and receive information/events about: >>> Current system configuration and future updates. >>> Agents and their states >>> Calls and their states >>> Statistics for agents, calls, and queues on a real-time basis >>> Third-party call control >>> Device snapshots >>> Provides support for two client modes for connecting with Unified CCX: >>> Bridge mode clients receive all agent-state and call events for all logged >>> in agents in the system. >>> Agent mode clients only receives messages related to the agent. >>> Has version control >>> >>> >>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip >>> <cisco-voip@puck.nether.net> wrote: >>> >>> Is there any way to see real time CTI port usage with UCCX Admin API? I did >>> a quick search and it looks like it’s a supported function but having >>> trouble finding the correct name to use. >>> >>> >>> >>> Thanks >>> >>> Jason >>> >>> >>> >>> _______________________________________________ >>> cisco-voip mailing list >>> cisco-voip@puck.nether.net >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >>> _______________________________________________ >>> cisco-voip mailing list >>> cisco-voip@puck.nether.net >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >>> _______________________________________________ >>> cisco-voip mailing list >>> cisco-voip@puck.nether.net >>> https://puck.nether.net/mailman/listinfo/cisco-voip >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
