It's a whole bunch of contacts, like even outbound agent calls,and I don't mean outbound campaigns, rather just making a call to pizza hut.
So, while yes, it does include the inbound contacts, it includes way too much data and you cannot filter it. Additionally for callbacks, it's a single contact record, but it consumes two ports. On Fri, Jul 10, 2020 at 12:30 PM UC Penguin <gen...@ucpenguin.com> wrote: > What does Contacts/Contact Summary show? > > Doc says call, email, http. Does it have realtime data? > > On Jul 10, 2020, at 12:08, Anthony Holloway < > avholloway+cisco-v...@gmail.com> wrote: > > > Unfortunately, nothing in RTR gives you port usage. However, in a > vanilla environment, like one where only JTAPI triggers are used and it's > one per call, then your Applications running would equal your ports used > for the most part. However, once you have HTTP triggers, Callback, Trigger > Application step, etc., this 1:1 goes out the door. > > <image.png> > > > On Fri, Jul 10, 2020 at 11:47 AM UC Penguin <gen...@ucpenguin.com> wrote: > >> It’s been a long time since I’ve used uccx as uccx. Is the option for >> real time reporting present under the Tools menu? (It is when licensed as >> IP IVR) >> >> It requires Java and is finicky, but does report. >> >> In CCE instead I just look at the usage on the AW and dump that in AW Db >> and graph it with Grafana. >> >> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip < >> cisco-voip@puck.nether.net> wrote: >> >> >> >> Sorry, been tied us this morning. Just looking for real time usage data >> of the 300 UCCX Ports we are licensed for. Thanks! >> >> >> >> >> >> *From:* Tanner Ezell <tanner.ez...@gmail.com> >> *Sent:* Friday, July 10, 2020 9:41 AM >> *To:* Charles Goldsmith <w...@woka.us> >> *Cc:* Anthony Holloway <avholloway+cisco-v...@gmail.com>; JASON BURWELL < >> jason.burw...@foundersfcu.com>; cisco-voip@puck.nether.net >> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage >> >> >> >> *CAUTION: This email originated outside of Founders Federal Credit Union. >> Do not click links or open attachments unless you recognize the sender and >> know the content is safe.* >> * ------------------------------ * >> >> What information do you need? >> >> >> >> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w...@woka.us> wrote: >> >> You can simply put Tanner in the To: field, old school I know, but it >> still works :) >> >> >> >> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway < >> avholloway+cisco-v...@gmail.com> wrote: >> >> That's nothing I've ever heard of. I'd imagine you could use the CTI API >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>, >> but not the Admin API. >> >> >> >> This isn't a REST based API though, and it is relatively harder to >> implement and work with though. My man Tanner at CTI Logic should be able >> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are >> mentions. Email needs mentions. >> >> The CTI Protocol: >> >> >> >> - Is a TCP/IP socket based message protocol >> - Allows clients to send and receive information/events about: >> >> >> - Current system configuration and future updates. >> - Agents and their states >> - Calls and their states >> - *Statistics for agents, calls, and queues on a real-time basis* >> - Third-party call control >> - Device snapshots >> >> >> - Provides support for two client modes for connecting with Unified >> CCX: >> >> >> - Bridge mode clients receive all agent-state and call events for all >> logged in agents in the system. >> - Agent mode clients only receives messages related to the agent. >> >> >> - Has version control >> >> >> >> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip < >> cisco-voip@puck.nether.net> wrote: >> >> Is there any way to see real time CTI port usage with UCCX Admin API? I >> did a quick search and it looks like it’s a supported function but having >> trouble finding the correct name to use. >> >> >> >> Thanks >> >> Jason >> >> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >
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