So here is another issue I am having...
A student came in with the Agent saying she had no AV installed. Her
scan report said unknown McAfee product. I uninstalled her current
McAfee product, installed our university supplied antivirus product and
receive the same result. Uninstalled that and installed 8.5 Enterprise
with the same results. I then uninstalled the Agent and reinstalled it,
this time it detected and updated the McAfee 8.5 Enterprise and then
allowed her on. She shut her computer down, took it to her room and
gets the following scan report. I am baffled.
Any thoughts?
As I was about to send this, I started getting notified of this
happening on more and more computers. Are we the only one seeing this
issue? We are running 4.1.1.0 of the server and require the 4.1.2.0 Agent.
Thanks.
Brian
User: *lonettim1* Operating System: *Windows XP Media Center
Editon* Agent Version: *4.1.2.0*
System Name: *TOSHIBA-USER* System Domain: *n/a*
System User: *Owner* User Domain: *TOSHIBA-USER*
------------------------------------------------------------------------
1. *Windows Update* (/Optional/)
* Passed Checks:
* Failed Checks:
pc_JTrend_VB2007_Application, Application Check [Tmntsrv.exe
running ]
* Not executed Checks:
* Description:
2. *Antiivirus Software Installed* (/Mandatory/)
* Passed Checks:
* Failed Checks:
* Not executed Checks:
av_inst_ANY_of_TrendMicroAV
av_inst_ANY_of_NortonAV
av_inst_ANY_of_McAfeeAV
* Description:
3. *Antivirus Software Up-to-date* (/Mandatory/)
* Passed Checks:
* Failed Checks:
* Not executed Checks:
av_def_McAfeeAV
av_def_NortonAV
av_def_TrendMicroAV
* Description:
4. *Antivirus Software Running* (/Optional/)
* Passed Checks:
pc_McAfee_Service
* Failed Checks:
pc_McAfee_Application, Application Check [mcvsshld.exe running ]
pc_Symantec_Norton_App-Corporate, Application Check
[rtvscan.exe running ]
pc_Symantec_Norton_App-9x, Application Check [rtvscn95.exe
running ]
pc_Symantec_Norton_App-Professional, Application Check
[NAVAPSVC.EXE running ]
* Not executed Checks:
scsu_Symantec_Norton_App-Professional
pc_TrendMicro_App
* Description:
------------------------------------------------------------------------
*Client AV Info*
Product ID: McAfeeAV
Product Name: McAfee VirusScan Enterprise
Product Version: 8.5.0.781
Virus Definition File Version: 5113
Virus Definition File Date: 9/5/2007
