I think this might have been fixed in the 4.1.2.1 release... But it's specifically calling out 8.0, so I don't know
CSCsj92822 Yes McAfee Anti-Spyware Enterprise Module 8.0.0.989 is not detected by CCA Agent 4.1.2.0 On 9/6/07, Trieu, Vu (InfoTechServ) <[EMAIL PROTECTED]> wrote: > > I have gotten this error time and times again, doing the following have > resolved this problem without the error reoccuring...we are using > 4.1.2.0. Also, when I had this error at the beginning, installing > different AV didn't help. > > You have to uninstall and manually remove all traces of Cisco Clean > Access and the AV you use. > > To remove Clean Access: > -Uninstall using the regular uninstaller > -Do a Windows search for Cisco, Access, Agent, Clean, CCA, and CAA and > remove files and folders as needed (not all findings are Cisco Clean > Access related, use your judgement) > --Do a search for Cisco, Access, Agent, Clean, CCA, and CAA in the > registry and delete (not all findings are Cisco Clean Access related, > use your judgement) > > Remove your AV, we use McAfee here on campus, so to remove McAfee: > -Download VSCleanupTool, and MCPR2 from McAfee and run both > applications; best if done in safe mode and reboot. > -Go back in Safemode and search for and delete all traces of McAfee in > all files/folders and the registry. > > Now reinstall the AV and Cisco Clean Access... > > Hope this help, > > Vu > -----Original Message----- > From: Cisco Clean Access Users and Administrators > [mailto:[EMAIL PROTECTED] On Behalf Of Brian Beausoleil > Sent: Thursday, September 06, 2007 3:19 PM > To: [email protected] > Subject: McAfee detected but still says AV not installed > > So here is another issue I am having... > > A student came in with the Agent saying she had no AV installed. Her > scan report said unknown McAfee product. I uninstalled her current > McAfee product, installed our university supplied antivirus product and > receive the same result. Uninstalled that and installed 8.5 Enterprise > with the same results. I then uninstalled the Agent and reinstalled it, > > this time it detected and updated the McAfee 8.5 Enterprise and then > allowed her on. She shut her computer down, took it to her room and > gets the following scan report. I am baffled. > > Any thoughts? > > > As I was about to send this, I started getting notified of this > happening on more and more computers. Are we the only one seeing this > issue? We are running 4.1.1.0 of the server and require the 4.1.2.0 > Agent. > > Thanks. > > Brian > > > User: *lonettim1* Operating System: *Windows XP Media Center > Editon* Agent Version: *4.1.2.0* > > System Name: *TOSHIBA-USER* System Domain: *n/a* > > System User: *Owner* User Domain: *TOSHIBA-USER* > ------------------------------------------------------------------------ > > 1. *Windows Update* (/Optional/) > * Passed Checks: > * Failed Checks: > pc_JTrend_VB2007_Application, Application Check [Tmntsrv.exe > running ] > * Not executed Checks: > * Description: > 2. *Antiivirus Software Installed* (/Mandatory/) > * Passed Checks: > * Failed Checks: > * Not executed Checks: > av_inst_ANY_of_TrendMicroAV > av_inst_ANY_of_NortonAV > av_inst_ANY_of_McAfeeAV > * Description: > 3. *Antivirus Software Up-to-date* (/Mandatory/) > * Passed Checks: > * Failed Checks: > * Not executed Checks: > av_def_McAfeeAV > av_def_NortonAV > av_def_TrendMicroAV > * Description: > 4. *Antivirus Software Running* (/Optional/) > * Passed Checks: > pc_McAfee_Service > * Failed Checks: > pc_McAfee_Application, Application Check [mcvsshld.exe > running ] > pc_Symantec_Norton_App-Corporate, Application Check > [rtvscan.exe running ] > pc_Symantec_Norton_App-9x, Application Check [rtvscn95.exe > running ] > pc_Symantec_Norton_App-Professional, Application Check > [NAVAPSVC.EXE running ] > * Not executed Checks: > scsu_Symantec_Norton_App-Professional > pc_TrendMicro_App > * Description: > > ------------------------------------------------------------------------ > > *Client AV Info* > Product ID: McAfeeAV > Product Name: McAfee VirusScan Enterprise > Product Version: 8.5.0.781 > Virus Definition File Version: 5113 > Virus Definition File Date: 9/5/2007 >
