Mike, This fix is specifically for the Anti-spyware module. What Vu is talking about is due to an unclean install -Prem
________________________________ From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Mike King Sent: Tuesday, September 11, 2007 5:43 AM To: [email protected] Subject: Re: McAfee detected but still says AV not installed I think this might have been fixed in the 4.1.2.1 release... But it's specifically calling out 8.0, so I don't know CSCsj92822 Yes McAfee Anti-Spyware Enterprise Module 8.0.0.989 is not detected by CCA Agent 4.1.2.0 On 9/6/07, Trieu, Vu (InfoTechServ) <[EMAIL PROTECTED]> wrote: I have gotten this error time and times again, doing the following have resolved this problem without the error reoccuring...we are using 4.1.2.0. Also, when I had this error at the beginning, installing different AV didn't help. You have to uninstall and manually remove all traces of Cisco Clean Access and the AV you use. To remove Clean Access: -Uninstall using the regular uninstaller -Do a Windows search for Cisco, Access, Agent, Clean, CCA, and CAA and remove files and folders as needed (not all findings are Cisco Clean Access related, use your judgement) --Do a search for Cisco, Access, Agent, Clean, CCA, and CAA in the registry and delete (not all findings are Cisco Clean Access related, use your judgement) Remove your AV, we use McAfee here on campus, so to remove McAfee: -Download VSCleanupTool, and MCPR2 from McAfee and run both applications; best if done in safe mode and reboot. -Go back in Safemode and search for and delete all traces of McAfee in all files/folders and the registry. Now reinstall the AV and Cisco Clean Access... Hope this help, Vu -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto: [EMAIL PROTECTED] On Behalf Of Brian Beausoleil Sent: Thursday, September 06, 2007 3:19 PM To: [email protected] Subject: McAfee detected but still says AV not installed So here is another issue I am having... A student came in with the Agent saying she had no AV installed. Her scan report said unknown McAfee product. I uninstalled her current McAfee product, installed our university supplied antivirus product and receive the same result. Uninstalled that and installed 8.5 Enterprise with the same results. I then uninstalled the Agent and reinstalled it, this time it detected and updated the McAfee 8.5 Enterprise and then allowed her on. She shut her computer down, took it to her room and gets the following scan report. I am baffled. Any thoughts? As I was about to send this, I started getting notified of this happening on more and more computers. Are we the only one seeing this issue? We are running 4.1.1.0 of the server and require the 4.1.2.0 Agent. Thanks. Brian User: *lonettim1* Operating System: *Windows XP Media Center Editon* Agent Version: *4.1.2.0* System Name: *TOSHIBA-USER* System Domain: *n/a* System User: *Owner* User Domain: *TOSHIBA-USER* ------------------------------------------------------------------------ 1. *Windows Update* (/Optional/) * Passed Checks: * Failed Checks: pc_JTrend_VB2007_Application, Application Check [Tmntsrv.exe running ] * Not executed Checks: * Description: 2. *Antiivirus Software Installed* (/Mandatory/) * Passed Checks: * Failed Checks: * Not executed Checks: av_inst_ANY_of_TrendMicroAV av_inst_ANY_of_NortonAV av_inst_ANY_of_McAfeeAV * Description: 3. *Antivirus Software Up-to-date* (/Mandatory/) * Passed Checks: * Failed Checks: * Not executed Checks: av_def_McAfeeAV av_def_NortonAV av_def_TrendMicroAV * Description: 4. *Antivirus Software Running* (/Optional/) * Passed Checks: pc_McAfee_Service * Failed Checks: pc_McAfee_Application, Application Check [ mcvsshld.exe running ] pc_Symantec_Norton_App-Corporate, Application Check [rtvscan.exe running ] pc_Symantec_Norton_App-9x, Application Check [rtvscn95.exe running ] pc_Symantec_Norton_App-Professional, Application Check [NAVAPSVC.EXE running ] * Not executed Checks: scsu_Symantec_Norton_App-Professional pc_TrendMicro_App * Description: ------------------------------------------------------------------------ *Client AV Info* Product ID: McAfeeAV Product Name: McAfee VirusScan Enterprise Product Version: 8.5.0.781 Virus Definition File Version: 5113 Virus Definition File Date: 9/5/2007
