I gave the user her machine back for now- she is bringing it back tomorrow morning.
>>> "Prem Ananthakrishnan (prananth)" <[EMAIL PROTECTED]> 09/11/07 3:57 PM >>> Mike/Debbie Can you open up a TAC case and work with them to get the OESISDiagnosis Logs? Regards Prem -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Mike Diggins Sent: Tuesday, September 11, 2007 11:08 AM To: [email protected] Subject: Re: Machine WILL NOT Pass On Tue, 11 Sep 2007, Deborah Hovey wrote: > Hi All! > > I have an HP Pavillion Laptop running XP Pro SP 2, Norton 10.1 with a > Virus definition date of 9/10/2007 , but it keeps failing saying that > the Virus Definitions are not up to date. I have uninstalled the > Agent and Norton several times to no avail. The agent says that it is > not able to launch the file update- Live Update from Norton and > launched locally do not work. > > I'm running 4.0.6.1 - she also has SPY BOT Search and Destroy 1.5 on > the machine, but I turned it off. Can anyone offer and guidance? It > would be most appreciated! I also have a client with Norton 10.1 that's failing saying that it's not a recognized AV client. I was under the impression that 10.1 was supported under 4.1.2.0 CAM/CAS/Agent. -Mike
