Nour, That error looks like ellis has got confused about whether or not a directory number has been assigned. ellis creates a record before talking to homestead and homer and should tidy up if the request fails - in this case, it looks like that tidy-up has failed.
Do you see any errors in the ellis UI? (I suspect this is benign, except for the leaked directory number.) Please let me know and I'll raise an issue (or feel free to do so yourself at https://github.com/Metaswitch/ellis). You should be able to tidy up ellis by * logging into it * accessing its mysql database by typing "sudo mysql" * switching to the ellis database by typing "use ellis ;" * de-assigning the number by typing "update numbers set owner_id = NULL where number = 'sip:6505550420@lannion' ;". I hope that helps - please let me know how you get on. Thanks, Matt From: NAKKOUZI, Nour (Nour) [mailto:[email protected]] Sent: 29 July 2013 14:53 To: Matt Williams Subject: RE: Error - when creating a number Hello, I subscribed to the mailing list with the email address [email protected]<mailto:[email protected]> but I am waiting for approval. However, the error of ping is resolved, thank you for your support, I added .local in the file, but now the new error when I am checking the logs is: 2013-07-29 13:49:02,549 W utils:73 2018:139916584781568] Non-OK HTTP response. HTTPResponse(code=404,request_time=0.010334968566894531,buffer=<_io.BytesIO object at 0x23beb30>,_body=None,time_info={},request=<tornado.httpclient.HTTPRequest object at 0x246cdd0>,effective_url='http://hs.lannion.local:8888/associatedprivate/sip%3A6505550420%40lannion',headers={'Content-Length': '95', 'Server': 'cyclone/1.0', 'Content-Type': 'application/json', 'Content-Encoding': 'gzip'},error=HTTPError('HTTP 404: Not Found',)) 2013-07-29 13:49:02,549 W numbers:108 2018:139916584781568] Failed to fetch private identities from homestead 2013-07-29 13:49:02,550 E web:1447 2018:139916584781568] 502 GET /accounts/sip1%40gg.com/numbers/?cb=8f77469d9I3 (135.117.152.80) 16.54ms Is this subject to private or public IP. Thanks From: Matt Williams [mailto:[email protected]] Sent: lundi 29 juillet 2013 15:37 To: NAKKOUZI, Nour (Nour); [email protected]<mailto:[email protected]> Subject: RE: Error - when creating a number Nour, Thanks for your email. I'm not sure why your DNS configuration isn't working for "10.0.x.x.lannion.local" - that does sound like a DNS configuration problem. However, it should be fine to use hs.lannion.local - if you configure this in /etc/clearwater/config, what happens? (Previously, I think you had "hs.lannion" (no ".local") in your /etc/clearwater/config file.) BTW, it might be worth you subscribing to the Clearwater mailing list (http://lists.projectclearwater.org/listinfo/clearwater). Thanks, Matt From: NAKKOUZI, Nour (Nour) [mailto:[email protected]] Sent: 29 July 2013 14:15 To: Matt Williams Subject: RE: Error - when creating a number I also want to add more information, The curl http://hs.lannion.local:8888/ping is OK, But If I change hs with its IP address curl http://10.0.x.x.lannion.local:8888/ping the results is Couldn't resolve host '10.0.x.x.lannion.local' and that's why I have this error in the log: gaierror: [Errno -2] Name or service not known 2013-07-29 13:07:34,159 E homestead:62 2916:140618330056448] Failed to ping Homestead at http://10.0.4.7.lannion.local:8888/ping. Have you configured your HOMESTEAD_URL? So is it a DNS configuration ? From: Matt Williams [mailto:[email protected]] Sent: lundi 29 juillet 2013 14:41 To: NAKKOUZI, Nour (Nour); [email protected]<mailto:[email protected]> Subject: RE: Error - when creating a number Nour, Thanks for your response. You say that you can ping the host - presumably this is IMCP ping? If on your ellis node you issue "curl http://hs.lannion:8888/ping";, does this succeed? I notice that your /etc/clearwater/config file contains "hs.lannion.local" rather than "hs.lannion". Is this deliberate? Please let me know. Thanks, Matt From: NAKKOUZI, Nour (Nour) [mailto:[email protected]] Sent: 29 July 2013 10:54 To: Matt Williams Subject: RE: Error - when creating a number I have also this error gaierror: [Errno -2] Name or service not known 2013-07-29 09:52:16,716 E homestead:62 16453:140309274326784] Failed to ping Homestead at http://hs.lannion:8888/ping. Have you configured your HOMESTEAD_URL? ==> /var/log/ellis/ellis-3.log <== 2013-07-29 09:52:16,717 E homestead:62 16455:140309274326784] Failed to ping Homestead at http://hs.lannion:8888/ping. Have you configured your HOMESTEAD_URL? But what is strange for me, that I can ping it manually, the host is reachable From: Matt Williams [mailto:[email protected]] Sent: lundi 29 juillet 2013 11:28 To: NAKKOUZI, Nour (Nour); [email protected]<mailto:[email protected]> Subject: RE: Error - when creating a number Nour, It's good to hear from you. The error indicates that ellis (the web UI component) can't communicate with either homestead (the HSS) or homer (the XDMS) - specifically, it looks like their DNS entries don't resolve ("Name or service not known"). Please can you check * the hs_hostname and xdms_hostname values in /etc/clearwater/config on ellis - these are the hostnames (and ports) to which ellis will try to connect * /var/log/ellis/ellis-*.log to find the full output when you try to create a number - this should give the full URL that is failing to be contacted, which will tell you whether we're looking at homestead or homer * your DNS configuration - do these hostnames resolve (and if not, which DNS provider are you using)? Please let me know how you get on. Thanks, Matt From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of NAKKOUZI, Nour (Nour) Sent: 26 July 2013 15:55 To: [email protected]<mailto:[email protected]> Subject: [Clearwater] Error - when creating a number Hello, I'm having the following error, when creating a number with ellis, do you have any ideas how to fix it, I'm following the doc, manual install in this link: https://github.com/Metaswitch/clearwater-docs/wiki/Manual%20Install
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