That's strange. I have just created a new number in my Clearwater deployment 
using Firefox and the password is being displayed. 

Does this reproduce if you create a new number? Does a new password get 
displayed if you click the "Reset" button?

If you're still having problems, could you see if this works with a different 
browser? Or could you try running Firefox in safe mode 
(https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode)
 to see whether a plugin or Firefox config option is causing the problem. 

Thanks,
Alex.

-----Original Message-----
From: Baudouin d'Herbais de Thin [mailto:[email protected]] 
Sent: 20 October 2014 20:41
To: Alex Hockey
Cc: Eleanor Merry; [email protected]
Subject: Re: [Clearwater] ssue with Ellis to create a private identity. 
Clearwater.

Hello I never saw the password on the web page. I use Firefox 

Envoyé de mon iPhone

> Le 20 oct. 2014 à 17:27, Alex Hockey <[email protected]> a écrit :
> 
> Hi there,
> 
> Ellie is unavailable right now, so hopefully I can help with your query. 
> 
> When you create a number though Ellis, it generates a password for that 
> subscriber. However for security reasons we only display that password once - 
> if you refresh the page (or navigate away and come back) the password is 
> shown as "Not Available".  After you create a number you should enter it into 
> your UAC immediately (or make a note of it before you leave the page). If you 
> have already created a number you can reset the password by clicking the 
> "Reset" button.
> 
> You will probably also need to enter something like an "Authorization name" 
> into your UAC. This is the "Private Identity" displayed in Ellis. 
> 
> Hope this helps,
> Alex.
> 
> -----Original Message-----
> From: [email protected] 
> [mailto:[email protected]] On Behalf Of 
> Baudouin d'Herbais de Thun
> Sent: 20 October 2014 13:49
> To: Eleanor Merry; [email protected]
> Subject: Re: [Clearwater] ssue with Ellis to create a private identity. 
> Clearwater.
> 
> Hi Eleanor,
> 
> I did as suggested
> 
> I have a slight improvement.
> 
> 
> 
> Now when logged in in “Ellis”, I can create a number ==> Internal
> 
> So  SIP to bono for call signaling - credentials are provisioned through 
> ellis, and that is not the case, I do see the number IE: 6505550402 but I 
> can’t see credentials on Ellis to configure my UAC.
> 
> If I click on a number in Addreebook tab, I do have as URL as example:
> sip:[email protected]
> 
> I guess I should go to a new page showing credentials??
> 
> 
> 
> B.
> 
> 
> 
> 
> 
> 
> 
> 
> Baudouin d’Herbais de Thun
> Netaxis Solutions S.A.
> Rue Wiertz 33
> 1050 Bruxelles
> Belgium
> 
> http://www.netaxis.be
> 
> Fixe: +32 (0) 2 626 01 28
> Mobile: +32 (0) 477 33 27 35
> Fax: +32 (0) 2 640 74 43
> Skype: baudouin_cod
> 
> 
> 
> 
> 
> 
>> On 14/10/14 19:07, "Eleanor Merry" <[email protected]> wrote:
>> 
>> Hi,
>> 
>> Thanks for getting in touch about this.
>> 
>> A potential cause of this could be that there's a race condition on 
>> start-up, and the Cassandra process doesn’t get started properly.
>> This then affects the homestead-prov component (causing the 503 
>> overload messages you've seen in the logs), which in turn means that 
>> Ellis can't provision subscribers.
>> 
>> Can you please check for me:
>> - Is it still broken? If it is just an issue with Cassandra having a 
>> slow start then this can be fixed by waiting for 10 minutes or so.
>> - Is Cassandra running correctly? You can check this by running 
>> 'monit status', and getting the uptime of the Cassandra process
>> 
>> If it is still broken, then can you try stopping and starting the 
>> services? You can do this by running the following commands:
>> 
>> monit stop ellis
>> monit stop homestead-prov
>> monit stop cassandra
>> monit start cassandra (please then wait for cassandra to have fully
>> restarted)
>> monit start homestead-prov
>> monit start ellis
>> 
>> Can you let me know if this fixes it? We'll also look at fixing this 
>> properly in the OVF.
>> 
>> Thanks!
>> 
>> Ellie
>> 
>> -----Original Message-----
>> From: [email protected]
>> [mailto:[email protected]] On Behalf Of 
>> Baudouin d'Herbais de Thun
>> Sent: 14 October 2014 13:54
>> To: [email protected]
>> Subject: Re: [Clearwater] ssue with Ellis to create a private identity.
>> Clearwater.
>> 
>> Almost Same post was done  on Oct 10th..
>> 
>> 
>> 
>> Re: [Clearwater] configure outbound proxy all in one ofv image 
>> <http://lists.projectclearwater.org/mail-archive/msg00972.html> ,
>> 
>> 
>> Regards
>> 
>> 
>> B.
>> 
>> 
>> From:  Baudouin d'Herbais de Thun <[email protected]>
>> Date:  Tuesday 14 October 2014 11:30
>> To:  <[email protected]>
>> Subject:  ssue with Ellis to create a private identity.  Clearwater.
>> 
>> 
>> Hi,
>> 
>> I have installed Clearwater all in the Box.
>> 
>> I have crated a user in « Ellis » and I can log in
>> 
>> When logged in, the GUI http asked me to create a new Private Identity.
>> 
>> When I click on it, I do have a popup with :
>> 
>> « Failed to update the server (see detailed diagnostics in developer 
>> console). Please refresh the page. »  In the Logs I can see the 
>> following at /var/log/ellis while doing a tail -f
>> 
>> 
>> 2014-10-14 08:21:19,883 D numbers:120 1341:140715832346368] Number 
>> allocation API call (PSTN = false)
>> 2014-10-14 08:21:19,884 D numbers:125 1341:140715832346368] 
>> Allocating a non-PSTN number
>> 2014-10-14 08:21:19,886 D numbers:139 1341:140715832346368] Fetched
>> 7e5df41b-9614-4a1a-b0c7-ce4f72c2ff17
>> 2014-10-14 08:21:19,888 D numbers:151 1341:140715832346368] Updated 
>> the owner
>> 2014-10-14 08:21:19,888 D numbers:129 1341:140715832346368] SIP URI 
>> sip:[email protected]
>> 2014-10-14 08:21:19,890 D numbers:158 1341:140715832346368] 
>> Populating other servers...
>> 2014-10-14 08:21:19,890 D numbers:169 1341:140715832346368] About to 
>> create private ID at Homestead
>> 2014-10-14 08:21:19,891 W homestead:283 1341:140715832346368] Passing 
>> SIP password in the clear over http
>> 2014-10-14 08:21:19,894 D numbers:174 1341:140715832346368] Created 
>> private ID at Homestead
>> 2014-10-14 08:21:19,894 W homestead:283 1341:140715832346368] Passing 
>> SIP password in the clear over http
>> 2014-10-14 08:21:19,898 W utils:78 1341:140715832346368] Non-OK HTTP 
>> response. HTTP 503: Service Unavailable
>> 2014-10-14 08:21:19,898 W numbers:196 1341:140715832346368] Failed to 
>> update all the backends
>> 2014-10-14 08:21:19,898 W homestead:283 1341:140715832346368] Passing 
>> SIP password in the clear over http
>> 2014-10-14 08:21:19,899 D utils:94 1341:140715832346368] Still 
>> expecting
>> 2 callbacks
>> 2014-10-14 08:21:19,899 W utils:78 1341:140715832346368] Non-OK HTTP 
>> response. HTTP 503: Service Unavailable
>> 2014-10-14 08:21:19,900 D utils:94 1341:140715832346368] Still 
>> expecting
>> 1 callbacks
>> 2014-10-14 08:21:19,904 W utils:78 1341:140715832346368] Non-OK HTTP 
>> response.
>> HTTPResponse(code=503,request_time=0.00650787353515625,buffer=<_io.By
>> te
>> sIO
>> object at
>> 0x31ba350>,_body=None,time_info={},request=<tornado.httpclient.HTTPRe
>> 0x31ba350>qu
>> 0x31ba350>e
>> 0x31ba350>st
>> object at
>> 0x31a8d10>,effective_url='http://10.0.0.183:7888/org.etsi.ngn.simserv
>> 0x31a8d10>s/
>> 0x31a8d10>u
>> 0x31a8d10>sers
>> /sip%3A6505550892%40example.com/simservs.xml',headers={'Content-Length':
>> '98', 'Server': 'cyclone/1.0', 'Content-Type': 'application/json',
>> 'Content-Encoding': 'gzip'},error=HTTPError('HTTP 503: Service
>> Unavailable',))
>> 2014-10-14 08:21:19,904 D utils:94 1341:140715832346368] Still 
>> expecting
>> 0 callbacks
>> 2014-10-14 08:21:19,905 W utils:78 1341:140715832346368] Non-OK HTTP 
>> response.
>> HTTPResponse(code=503,request_time=0.005930185317993164,buffer=<_io.B
>> yt
>> esI
>> O
>> object at
>> 0x31ba170>,_body=None,time_info={},request=<tornado.httpclient.HTTPRe
>> 0x31ba170>qu
>> 0x31ba170>e
>> 0x31ba170>st
>> object at
>> 0x31a8950>,effective_url='http://10.0.0.183:8889/public/sip%3A6505550
>> 0x31a8950>89
>> 0x31a8950>2
>> 0x31a8950>%40e
>> xample.com/associated_private_ids',headers={'Content-Length': '98',
>> 'Server': 'cyclone/1.0', 'Content-Type': 'application/json',
>> 'Content-Encoding': 'gzip'},error=HTTPError('HTTP 503: Service
>> Unavailable',))
>> 2014-10-14 08:21:19,905 D numbers:254 1341:140715832346368] Failed to 
>> retrieve private IDs for a public ID
>> 2014-10-14 08:21:19,905 D numbers:255 1341:140715832346368] Returning 
>> sip:[email protected] to the pool
>> 2014-10-14 08:21:19,905 D numbers:88 1341:140715832346368] Removing 
>> owner of sip:[email protected]
>> 2014-10-14 08:21:19,909 W numbers:208 1341:140715832346368] Backed 
>> out changes after failure
>> 2014-10-14 08:21:19,910 E web:1447 1341:140715832346368] 502 POST
>> /accounts/baudouin.dherbais%40netaxis.be/numbers/?cb=11da823031H4
>> (10.0.0.173) 27.97ms
>> 2014-10-14 08:21:19,911 D utils:94 1341:140715832346368] Still 
>> expecting
>> 0 callbacks
>> 
>> 
>> ==============
>> 
>> I can also see in /var/log/homestead-prov/homestead-prov-0.log
>> 
>> Rejecting request because of overload sending 503 response to 
>> 10.0.0.183 for GET http://ŠŠ
>> 
>> 
>> So it looks like a congestion issue.
>> 
>> As I am running a VirtualBox entity, what could cause this ???
>> 
>> Kind regards
>> 
>> 
>> 
>> Baudouin d¹Herbais de Thun
>> Netaxis Solutions S.A.
>> Rue Wiertz 33
>> 1050 Bruxelles
>> Belgium
>> 
>> http://www.netaxis.be
>> 
>> Fixe: +32 (0) 2 626 01 28
>> Mobile: +32 (0) 477 33 27 35
>> Fax: +32 (0) 2 640 74 43
>> Skype: baudouin_cod
> 
> 
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