Ellie,

PFA, Once I login to GUI of ELLIS I am getting the error as well as when I 
click on create button.

Thanks & Regards,
Ashish Maheshwari

From: Eleanor Merry [mailto:[email protected]]
Sent: 13 February 2015 01:41
To: Ashish Maheshwari -X (ashimahe - L & T TECHNOLOGY SERVICES LIMITED at 
Cisco); [email protected]
Subject: RE: Failed to udate server using ELLIS

Hi Ashish,

Can you please try and create a subscriber in Ellis, and then send me the 
ellis-0.log and the ellis-1.logs (there's a tail of the ellis-1.log in the logs 
you sent before, but it doesn't cover an attempt to create a subscriber)?

Thanks,

Ellie


From: Ashish Maheshwari -X (ashimahe - L & T TECHNOLOGY SERVICES LIMITED at 
Cisco) [mailto:[email protected]]
Sent: 11 February 2015 05:58
To: 
[email protected]<mailto:[email protected]>;
 Eleanor Merry
Subject: Failed to udate server using ELLIS

Hi Team,

I installed CW IMS using all in one  method, after successfully installation I 
was able to create subscriber using Ellis but next day when I tried to create 
new subscriber I am getting error "failed to update server"

I tried to resolve the issue using you troubleshooting doc on your website : 
Tried to run create_numbers.py 
script<https://github.com/Metaswitch/clearwater-docs/wiki/Manual%20Install#ellis>
 again but its giving o/p already 1000 no. in database.

I am attaching Ellis logs also for your reference.

I checked all the processes including homer and homestead using MONIT , all are 
working fine.

Thanks & Regards,
Ashish Maheshwari

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  • ... Eleanor Merry
    • ... Ashish Maheshwari -X (ashimahe - L & T TECHNOLOGY SERVICES LIMITED at Cisco)
      • ... Eleanor Merry
        • ... Eleanor Merry

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