Hi Ashish, It looks like there are two numbers in the Ellis database (6505550260 and 6505550488) that aren't in the Homestead database. Can you please unassign these in the Ellis database? You can do this by running the following on Ellis:
sudo mysql USE ellis UPDATE numbers SET owner_id=NULL where number_id=<number>; Ellie From: Ashish Maheshwari -X (ashimahe - L & T TECHNOLOGY SERVICES LIMITED at Cisco) [mailto:[email protected]] Sent: 13 February 2015 05:20 To: Eleanor Merry; [email protected] Cc: Chinna Morampalle (cmorampa) Subject: RE: Failed to udate server using ELLIS Ellie, PFA, Once I login to GUI of ELLIS I am getting the error as well as when I click on create button. Thanks & Regards, Ashish Maheshwari From: Eleanor Merry [mailto:[email protected]] Sent: 13 February 2015 01:41 To: Ashish Maheshwari -X (ashimahe - L & T TECHNOLOGY SERVICES LIMITED at Cisco); [email protected]<mailto:[email protected]> Subject: RE: Failed to udate server using ELLIS Hi Ashish, Can you please try and create a subscriber in Ellis, and then send me the ellis-0.log and the ellis-1.logs (there's a tail of the ellis-1.log in the logs you sent before, but it doesn't cover an attempt to create a subscriber)? Thanks, Ellie From: Ashish Maheshwari -X (ashimahe - L & T TECHNOLOGY SERVICES LIMITED at Cisco) [mailto:[email protected]] Sent: 11 February 2015 05:58 To: [email protected]<mailto:[email protected]>; Eleanor Merry Subject: Failed to udate server using ELLIS Hi Team, I installed CW IMS using all in one method, after successfully installation I was able to create subscriber using Ellis but next day when I tried to create new subscriber I am getting error "failed to update server" I tried to resolve the issue using you troubleshooting doc on your website : Tried to run create_numbers.py script<https://github.com/Metaswitch/clearwater-docs/wiki/Manual%20Install#ellis> again but its giving o/p already 1000 no. in database. I am attaching Ellis logs also for your reference. I checked all the processes including homer and homestead using MONIT , all are working fine. Thanks & Regards, Ashish Maheshwari _______________________________________________ Clearwater mailing list [email protected] http://lists.projectclearwater.org/listinfo/clearwater
