Hi Tahir, Thanks for getting in touch! I’ve looked through the log files you’ve sent, but unfortunately they cover different time periods, so it’s not very easy to see what’s happening for any particular request. The Sprout log covers 11:00:02.035 to 11:00:16.292, the Homestead log covers 11:00:06.698 to 11:01:05.644, and the Bono log covers 11:00:02.551 to 11:00:03.492. Additionally, I don’t see a 403 or 504 error in any of these logs. Could you check that all your systems are set to the same time (e.g. with NTP) and send the same logs but covering a few minutes?
One thing I did notice in the logs was a networking error: “15-04-2016 11:00:16.241 UTC Error httpconnection.cpp:643: http://hs.xflowresearch.com:8888/impi/2010000006%40xflowresearch.com/av?impu=sip%3A2010000006%40xflowresearch.com failed at server 192.168.0.6 : Timeout was reached (28) : fatal”. It’s worth checking that 192.168.0.6 is the correct IP address for Homestead and that there’s good network connectivity between Sprout and Homestead. Best, Rob From: Clearwater [mailto:[email protected]] On Behalf Of [email protected] Sent: 18 April 2016 06:53 To: [email protected]; Eleanor Merry <[email protected]> Subject: [Project Clearwater] homestead unable to get authentication vector (authentication failure) Dear all, I have deployed the Clearwater IMS on OpenStack using the Clearwater heat templates, I have registered the users in homestead successfully using the bulk create method. when I try to register the user using X-lite or zoiper it gives error 403 or sometimes 504 and unable to register when I looked into the logs it shows that it is unable to get the authentication vector it appears in homestead and sprout. I have enabled the debug_level=5 and captured the log files for: 1. bono 2. sprout 3. homestead 4. users registered in homestead_cache “impi” your help is required to solve this issue I have done the deployment multiple times but the error remains the same. waiting for your kind response thanks Tahir Sent from Windows Mail
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