Hi All, As a system admin, users are constantly inundating me with virus hoaxes, virus alerts, and so on that they get. Even though, I've informed, posted commons sense tips how to deal with viruses and so on and so forth. I also have spammassassin in place which is working very nicely so far.
Nevertheless, they don't read, or follow common practices that are in place for them to deal with the majority of these mail/internet related issues. It's is my job to make sure that systems are secured and virus/spam free. That is my job and I'm happy to do it. However, when you get these little things over and over from users, from every level of the corporate latter, expecting that I go chasing around every little critter whether fake or real, it becomes a time-wasting activity. Some of them I can ignore, which I do. But some of them I can't, specially if comes from the president. I'd like to ask you, how do you deal with such situation. Of course assuming that tools and measures are in place already. How do you deal with this from the "people" point of view. I did some googling but did not find anything useful so far, will continue searching... Any thoughts are welcome. Thank you. Rafael. ---------------------------------- HERE'S ONE EXAMPLE... -------------------------------- Raf, just received this....cliff ------ Forwarded Message From: [EMAIL PROTECTED] Date: Tue, 30 Mar 2004 10:04:42 +0200 To: [EMAIL PROTECTED] Subject: Virus Alert VOUS AVEZ ENVOYE UN MESSAGE A l'ADRESSE <[EMAIL PROTECTED]> CONTENANT LE VIRUS WORM_NETSKY.C DANS LE FICHIER note.zip. L'ACTION deleted A ETE EFFECTUEE. LE DESTINATAIRE A ETE PREVENU. VEUILLEZ VERIFIER VOS MESSAGES AVANT DE PROCEDER A TOUT NOUVEL ENVOI. *** YOU HAVE SENT A MESSAGE TO <[EMAIL PROTECTED]> WITH THE VIRUS WORM_NETSKY.C IN THE FILE note.zip. THE ACTION deleted HAS BEEN DONE. THE RECIPIENT HAS BEEN WARNED. PLEASE VERIFY YOUR MESSAGES BEFORE NEW SENDINGS. ---------------------------------- AND ANOTHER... ---------------------------------- Raf, I'll check on whether I sent such a message--definitely not in the last few days...cliff -- ------ Forwarded Message From: [EMAIL PROTECTED] Date: Tue, 30 Mar 2004 10:04:44 +0200 To: [EMAIL PROTECTED] Subject: DELIVERY FAILURE: User andersmissen ([EMAIL PROTECTED]) not listed in public Name & Address Book Your message Subject: fake? was not delivered to: [EMAIL PROTECTED] because: User andersmissen ([EMAIL PROTECTED]) not listed in public Name & Address Book ------ End of Forwarded Message Unknown type attachment (Attachment (message/delivery-status document).bin) From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Subject: fake? Date:Tue, 30 Mar 2004 10:04:44 +0200 ------------------ Virus Warning Message (on the network) Found virus WORM_NETSKY.C in file note.rtf.pif (in note.zip) The file is deleted. -------------------------------------------------------- is that the reality? ------------------ Virus Warning Message (on the network) note.zip is removed from here because it contains a virus. --------------------------------------------------------- ------ End of Forwarded Message _______________________________________________ clug-talk mailing list [EMAIL PROTECTED] http://clug.ca/mailman/listinfo/clug-talk_clug.ca
