I would tell them, in advance, about new viruses, and tell them if i can defend against it. Usually you can get a days notice in advance of a worm hitting :-) Also by checking on the hoax sites, i can tell them if it is a hoax they are having :-) It does take time. If one caches you off-guard, just gather some info about it, and find out what it was, then tell them about your findings. And Face-to-face is the most effective, otherwise you may want to have a regular/emergency IT newsletter, to give them the HUD on the going-on thing. After a while, they will duck , when you call Incoming :-)
Cheers Szemir On March 30, 2004 10:11, J. Rafael S�nchez wrote: > Hi All, > > As a system admin, users are constantly inundating me with virus hoaxes, > virus alerts, and so on that they get. Even though, I've informed, > posted commons sense tips how to deal with viruses and so on and so > forth. I also have spammassassin in place which is working very nicely > so far. > > Nevertheless, they don't read, or follow common practices that are in > place for them to deal with the majority of these mail/internet related > issues. It's is my job to make sure that systems are secured and > virus/spam free. That is my job and I'm happy to do it. > > However, when you get these little things over and over from users, from > every level of the corporate latter, expecting that I go chasing around > every little critter whether fake or real, it becomes a time-wasting > activity. Some of them I can ignore, which I do. But some of them I > can't, specially if comes from the president. > > I'd like to ask you, how do you deal with such situation. Of course > assuming that tools and measures are in place already. How do you deal > with this from the "people" point of view. > > I did some googling but did not find anything useful so far, will > continue searching... Any thoughts are welcome. > > Thank you. > Rafael. > > ---------------------------------- > HERE'S ONE EXAMPLE... > -------------------------------- > Raf, just received this....cliff > > ------ Forwarded Message > From: [EMAIL PROTECTED] > Date: Tue, 30 Mar 2004 10:04:42 +0200 > To: [EMAIL PROTECTED] > Subject: Virus Alert > > VOUS AVEZ ENVOYE UN MESSAGE A l'ADRESSE <[EMAIL PROTECTED]> CONTENANT > LE > VIRUS WORM_NETSKY.C DANS LE FICHIER note.zip. L'ACTION deleted A ETE > EFFECTUEE. LE DESTINATAIRE A ETE PREVENU. VEUILLEZ VERIFIER VOS MESSAGES > AVANT DE PROCEDER A TOUT NOUVEL ENVOI. *** YOU HAVE SENT A MESSAGE TO > <[EMAIL PROTECTED]> WITH THE VIRUS WORM_NETSKY.C IN THE FILE > note.zip. > THE ACTION deleted HAS BEEN DONE. THE RECIPIENT HAS BEEN WARNED. PLEASE > VERIFY YOUR MESSAGES BEFORE NEW SENDINGS. > > ---------------------------------- > AND ANOTHER... > ---------------------------------- > Raf, I'll check on whether I sent such a message--definitely not in the > last > few days...cliff _______________________________________________ clug-talk mailing list [EMAIL PROTECTED] http://clug.ca/mailman/listinfo/clug-talk_clug.ca
