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Okay, Jeanne,
I know it's a typo, but I gotta bite on this
one.....
What medication are they offering???? This
goes right along with our discussion of benzos and medicated nurses last
week.
heh heh
(I really needed a giggle this
am.)
Holly
----- Original Message -----
Sent: Tuesday, November 04, 2003 8:10
AM
Subject: Something new
On September 15th 2003 CMS and HHS rolled out a new program
where they will be offering medication "as an
optional method to resolve quality of care complaints that Medicare patients
or their representatives file involving a practitioner or healthcare
provider." I feel the part in quotes is misleading but that
is exactly how it is printed on handouts that we have been provided
by our QIO here in NJ. The reason I feel this way is the
voluntary mediation will be offered only when a non-quality of care
issue is found and I think beneficiaries may misunderstand the meaning of
these meetings. There is already long standing policies on how
to address actual quality of care issues and that has not
changed. Yesterday I attended my second educational phone conference
on this issue and Thursday I am scheduled to attend an actual role playing
session where I hope I will receive more clarification on this somewhat
confusing issue. I have asked and many others have asked questions that still
remain unanswered. I was wondering if others have heard about this new program
and what type of education they are receiving.
Jeanne
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