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I am disappointed I missed all the discussion. I did not receive
the discussion replies on the listserve so I guess I am missing emails
too. I did receive a few private emails over it. But yes I am
interested if your state QIO is providing education on this topic and if so
what you and your facility think about it. And again I honestly meant
mediation the first time : ) Jeanne
Jeanne,
I've now received this at least twice, not
certain about 3 times. There's been quite a discussion on the listserv
about it, mostly because we typed "mediation" in the quote into "Medication",
which somehow seems more appropriate. Did you want more information
about the subject?
----- Original Message -----
Sent: Tuesday, November 04, 2003 9:47
PM
This is the 3rd time I am sending this email to the
listserve. I removed the subject and corrected a typo I had in the
first one. I have no idea if any of you are receiving this
for the 1st or 3rd time. Sorry for any
inconvenience. Jeanne
On September 15th 2003 CMS and HHS rolled out a new program
where they will be offering mediation "as an optional method to
resolve quality of care complaints that Medicare patients or their
representatives file involving a practitioner or healthcare provider." I
feel the part in quotes is misleading but that is exactly how it is
printed on handouts that we have been provided by our QIO here in NJ.
The reason I feel this way is the voluntary mediation will be offered
only when a non-quality of care issue is found and I think
beneficiaries may misunderstand the meaning of these meetings. There
is already long standing policies on how to address actual quality
of care issues and that has not changed. Yesterday I attended my second
educational phone conference on this issue and Thursday I am scheduled
to attend an actual role playing session where I hope I will receive more
clarification on this somewhat confusing issue. I have asked and many others
have asked questions that still remain unanswered. I was wondering if others
have heard about this new program and what type of education they are
receiving. Jeanne
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