This is absolutely nothing new at all!
I was a Raytheon dealer back in the day and they were always pulling crap like
this. Their XX radar series was supposed to transfer a target from radar to
chart plotter (back when this was a brand new idea). I sold a radar and plotter
with this as a selling point. It did not work. We sent it back and after a
month it was returned to us and now the feature was working great.
Fast forward a few months and the boat is hit by lightning. We get a new radar
and plotter and guess what – waypoints no workee ☹ So I call Raytheon and the
fix was a custom EPROM for JUST OUR UNIT, they only made one, the change was
not rolled out to production yet, and the guy that did it was no longer working
there! The frustrating thing is they make some really innovative stuff now and
there really is no equivalent to their current wheelpilot. Despite all these
shenanigans I don’t see an alternative except to keep on repairing my old 1980s
AH 4000 unit. I think I have 3 drives and 2 course computers right now to swap
parts around with, but even that won’t last forever. I will talk to my local
Raytheon dealer, I would think they would be willing to have a shop MFD to
update customer gear as a service and I would expect it for free if I bought it
from them recently.
I know back in the day I had loaner instruments and SSBs I loaned out for free
while the customers gear was sent back for warranty. If they ran off with it, I
just kept theirs for the next loaner ☺
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