> But this appliance comes with a support contract when you buy it, but to > work on custom config's is an extra fee?
All Sun Cobalt products come with a 1 year hardware warranty when you buy them. That's it. No support contract at all. And the warranty can be extended _at the time of purchase only_ for an additional 1 or 2 years, for a total of 1-3 years for the hardware warranty on a particular product. When we were Cobalt Networks, we had a policy of 30-days unlimited free support, which was supposed to help you get your product up and running... turns out a lot of people were using it for a lot more than that... Sun's call center overhead is too high for a low-cost product like the Sun Cobalt appliances, so all "free" support is being migrated to the web, and only people who need real help and can/will pay for it ($95 per incident) get phone support. -- Bruce Timberlake Sun Cobalt Technology Engineer Sun Microsystems, Inc. _______________________________________________ cobalt-security mailing list [EMAIL PROTECTED] http://list.cobalt.com/mailman/listinfo/cobalt-security
