At 10:07 AM 3/19/2002, you wrote: >"Paul Jacobs" <[EMAIL PROTECTED]> wrote: > > I was under the impression that most people in the > > Unix/Linux world are there because they can make any custom config they > > want..... but sun is saying they will not support custom config's??? > >I'm curious, do you know of other server appliance vendors who support their >software if you make custom changes to it? I'm comfortable with the current >arrangement. Sun could choose to offer free support for their servers >regardless of how the customer modifies them, but they'd likely incur much >higher support expenses which would need to be passed on to their customers >one way or the other. Would you prefer free no-strings support if it meant >that the servers cost 50% more?
I would not mind. > Would those of us who either are experienced server administrators or > use the RaQs for their intended >purpose? I doubt it. I know I wouldn't. Sure, Sun probably gives the >impression that anyone can run them and the server admin will never have to >stray from the GUI, but the fact remains that they're marketed as server >appliances which can be used to do very basic web hosting. I'm not saying >Sun shouldn't be more lenient, and I haven't dealt with Sun for support >since a hard drive failed on a RaQ2 in 1999, but I can relate to Sun's >position because I build software for clients. If a client modifies the >software I build and it no longer works as expected it's not really >reasonable to expect that I can support it for free. If you want more >support than Sun offers you really should consider buying your server >through a good VAR (Value Added Reseller) who offers a support package, >lease a server from a hosting provider that does the same or work with >someone like me or the others on the list who do contract server >administration. My 2 cents. Why should I have to by from a VAR to get support I got my servers direct from sun, and would like support.... just like if you buy an OS from microsoft... you get support on any config you have but it does cost you $200.00 per hour. >-- >Steve Werby >President, Befriend Internet Services LLC >http://www.befriend.com/ > > >_______________________________________________ >cobalt-security mailing list >[EMAIL PROTECTED] >http://list.cobalt.com/mailman/listinfo/cobalt-security _______________________________________________ cobalt-security mailing list [EMAIL PROTECTED] http://list.cobalt.com/mailman/listinfo/cobalt-security
