Colleagues I agree with the views expressed and I suspect (subject to correction) that it is being considered from a leadership perspective.
At the same time it is very difficult to anyone to try and tease / extrapolate / imagine queries requiring responses from this list. Many questions asked here are rhetorical, others are hypothetical and others (with respect) do not even make sense. There is also a level of vitriol and assignment of blame that is not helpful. I would like to propose a formal process to do with community queries. I would like to propose the creation of a form or similar guide to actually direct queries raised to ensure that board and CEO actually know what is being asked, why and can provide a full response. This is not to “protect” the board and CEO, because the next step is to put in an SLA. Once we have a formal request submitted we can start measuring. We can also track outstanding issues. I would expect an SLA regarding acknowledgement of receipt, an SLA for triage (an answer if the request is simple, a refusal if appropriate or notification to the requestor regarding where the request has been assigned and when a response can be expected) and and SLA for a response. Regards Mike > On 24 Jun 2017, at 11:29, Badru Ntege <[email protected]> wrote: > > Chevalier > > I like the way you have responded to this. If only someone was listening or > reading from the other side > > Role of chair and CEO are more than title. They are roles with unique > responsibilities. > > Regards > > > Sent from my iPhone > > On 24 Jun 2017, at 07:12, Chevalier du Borg <[email protected] > <mailto:[email protected]>> wrote: > >> >> 2017-06-16 19:25 GMT+04:00 Sunday Folayan <[email protected] >> <mailto:[email protected]>>: >> >> 1. Should Board and staff respond to all issues, and are they obliged to do >> so? >> >> >> if issue concern resources (which AFRINIC hold and manage on behalf of this >> community). yes we expect reponse, even if is to point to correct link >> >> >> >> >> 2. Should Chair or CEO acknowledge all questions and routes to an >> appropriate person? >> >> >> if CEO and chair have not at this time understand what each should respond >> to, we have a problem. >> we expect answers about operational thing to come from CEO first. of course >> if CEO is not respond, the community can ask board chair intervention >> if you have to cordinate with CEO behind to get and answer, do it. what is >> NOT good is long period of silence to legitime question. >> >> >> >> >> 3. Chair or CEO acknowledges all posts and provides an estimated response >> time?. >> >> >> will doing that help us community? or break us? is this common sense thing >> to do? with reasonable timeline? >> let not forget that this community has see many thing asked, ignored and >> buried. >> >> >> 4. Should members explicitly address chair or CEO in discussions instead of >> "can someone respond?" >> >> >> See answer to no. 2 question >> >> >> >> 5. Should members directly write Afrinic instead of posting urgent questions >> on the mailing lists? >> >> >> on thing that concern them directly - yes >> on thing that concern whole community - no >> >> >> >> 6. Should Afrinic policy liaison monitors the lists and brings noteworthy or >> urgent issues to the attention of the CEO as the case may be? >> >> >> do we have to tell people how to do their job here? >> in any case this is community discuss, not RPD >> the big question: is an engage community something the company and board >> want? how does that happen and where? >> >> >> 7. Should the chair always respond to all operational issues or extract >> answers from the CEO and relay? >> >> See answer to no. 2 question >> >> >> 8. Are you addressing Chair, Board, Staff or all? >> >> >> >> >> It is important that I get you right. What do you suggest? >> >> >> this is how an active community look like. we cannot have conversation with >> ourself so please give us respect of answer when we have questions. they >> must not be immediat, but at least engage. >> >> -- >> Borg le Chevalier >> ___________________________________ >> "Common sense is what tells us the world is flat" > _______________________________________________ > Community-Discuss mailing list > [email protected] > https://lists.afrinic.net/mailman/listinfo/community-discuss
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