Dear Matogoro We thank you for your feedback and recommendations which will be assessed internally to improve our customers' satisfaction.
Kind Regards _______________________________________________________________ Arthur Carindal N. Head of Stakeholder Engagement , AFRINIC Ltd. t: +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net facebook.com/afrinic | flickr.com/afrinic | youtube.com/afrinicmedia _______________________________________________________________ > On 10 Jun 2019, at 13:07, Matogoro Jabera <[email protected]> wrote: > > Dear Arthur, > > Things need to be improved in your side. You should also understand > diversities among African Countries which may lead each member to experience > a unique challenge. Even after your testing results I was not able to submit > the same and it was further communicated to your good office. > > Immediate attention couls have helped to solve the challenge reported. To the > best of my understanding, web application administrator may experience a > quiet different experience from web application end-users. Your testing is > not a proof that everythings is working fine. There are a number of ogher > issues may affect the same, platform, speed of connection, etc all of these > requires extensive testing to achieve that confindence level. > > > PLEASE IMPROVE YOUR TECHNICAL OPERATION AND CUSTOMER SUPPORT > > > Regards, > Matogoro > > On Mon, 10 Jun 2019, 11:56 Arthur Carindal, <[email protected] > <mailto:[email protected]>> wrote: > Dear Matogoro > > We are really sorry for reading that you were not able to submit your project > proposal for the FIRE Africa Awards 2019. > > When you reported your issue about submitting your application to our online > platform on Thursday, May 23rd, 2019 we promptly ran a test as we always do > before opening a call for proposal submissions and the test was successful. > > The outcome of this test was communicated to you also on Thursday, May 23rd > so you could investigate any probable technical problem at your own end. > > Furthermore, during the duration of the call for proposals (26th April to > 31st May 2019), we received a total of 239 applications submitted before and > after the time you made your complaint. We also did not get any complaints > similar to yours other than standard enquires about FIRE Award & Grants. > > We understand your frustration for not having been able to participate in the > FIRE Awards 2019, and we sincerely apologise. We hope you will not be > discouraged by this experience and you will continue to express unwavering > interest in our FIRE Africa initiative. > > > Kind Regards > _______________________________________________________________ > > Arthur Carindal N. > > Head of Stakeholder Engagement , AFRINIC Ltd. > > t: +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net > <http://www.afrinic.net/> > > facebook.com/afrinic <http://facebook.com/afrinic> | flickr.com/afrinic > <http://flickr.com/afrinic> | youtube.com/afrinicmedia > <http://youtube.com/afrinicmedia> > _______________________________________________________________ > >> On 7 Jun 2019, at 20:31, Matogoro Jabera <[email protected] >> <mailto:[email protected]>> wrote: >> >> Dear Colleagues, >> >> Recently, AfrINIC announced for FIRE Awards for the outstanding project. I >> tried more than five times to submit my project but was not successful. >> >> I tried to contact AFRINIC but received the support which did not answered >> my question. AFRINIC claimed that the upload link was fine while to my side >> did not worked. Finally I gave up and life goes on. >> >> I think something need to be fixed at AFRINIC. Just sharing out my >> frustrations. >> >> >> Regards, >> Matogoro >> >> ---------- Forwarded message --------- >> From: Olatunde Awobuluyi <[email protected] >> <mailto:[email protected]>> >> Date: Mon, 20 May 2019, 19:09 >> Subject: FIRE Africa Awards 2019 >> To: <[email protected] <mailto:[email protected]>> >> Cc: <[email protected] <mailto:[email protected]>> >> >> >> Dear Jabhera >> >> Thank you for reaching out to us. >> >> Please, be aware that there is a difference between FIRE Africa Awards and >> FIRE Africa Grants. >> >> FIRE Awards are awards given to ICT related projects that are already >> completed or almost completed. >> >> FIRE Grants are funds given to ICT related projects that are in their >> infancy stage or need financial input to expand the project. >> >> Unfortunately, there will be no calls for FIRE Africa grant proposals in >> 2019. >> >> However, there is an ongoing call for FIRE Africa Awards in 2019. You can >> submit a proposal for a FIRE Africa Award using this link >> (https://fireafrica.org/awards <https://fireafrica.org/awards>). >> >> The "submit your awards nomination" link will be on the top right pane of >> this webpage (Please view the attached image). >> >> With many thanks, >> >> The FIRE Africa team >> -- >> Olatunde Awobuluyi >> Funds for Internet Research and Education (FIRE) Program Manager, AFRINIC >> Ltd. >> t: +230 403 51 00 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net >> <http://www.afrinic.net/> >> facebook.com/afrinic <http://facebook.com/afrinic> | flickr.com/afrinic >> <http://flickr.com/afrinic> | youtube.com/afrinicmedia >> <http://youtube.com/afrinicmedia> >> >> _______________________ >> >> >> >> Join us for the AFRINIC 30 Meeting in Uganda | 9 - 21 June 2019 >> >> >> >> >> >> >> >> >> >> <FIRE-AFRICA-AWARDS-LINK.png>_______________________________________________ >> Community-Discuss mailing list >> [email protected] <mailto:[email protected]> >> https://lists.afrinic.net/mailman/listinfo/community-discuss >> <https://lists.afrinic.net/mailman/listinfo/community-discuss> >
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