Thank your understanding. Wishing you a successful AIS 2019 meeting.
Regards, Matogoro On Mon, 10 Jun 2019, 12:17 Arthur Carindal, <[email protected]> wrote: > Dear Matogoro > > We thank you for your feedback and recommendations which will be assessed > internally to improve our customers' satisfaction. > > Kind Regards > > _______________________________________________________________ > > Arthur Carindal N. > > Head of Stakeholder Engagement , AFRINIC Ltd. > > t: +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net > > facebook.com/afrinic | flickr.com/afrinic | youtube.com/afrinicmedia > _______________________________________________________________ > > On 10 Jun 2019, at 13:07, Matogoro Jabera <[email protected]> > wrote: > > Dear Arthur, > > Things need to be improved in your side. You should also understand > diversities among African Countries which may lead each member to > experience a unique challenge. Even after your testing results I was not > able to submit the same and it was further communicated to your good office. > > Immediate attention couls have helped to solve the challenge reported. To > the best of my understanding, web application administrator may experience > a quiet different experience from web application end-users. Your testing > is not a proof that everythings is working fine. There are a number of > ogher issues may affect the same, platform, speed of connection, etc all of > these requires extensive testing to achieve that confindence level. > > > PLEASE IMPROVE YOUR TECHNICAL OPERATION AND CUSTOMER SUPPORT > > > Regards, > Matogoro > > On Mon, 10 Jun 2019, 11:56 Arthur Carindal, <[email protected]> wrote: > >> Dear Matogoro >> >> We are really sorry for reading that you were not able to submit your >> project proposal for the FIRE Africa Awards 2019. >> >> When you reported your issue about submitting your application to our >> online platform on Thursday, May 23rd, 2019 we promptly ran a test as we >> always do before opening a call for proposal submissions and the test was >> successful. >> >> The outcome of this test was communicated to you also on Thursday, May >> 23rd so you could investigate any probable technical problem at your own >> end. >> >> Furthermore, during the duration of the call for proposals (26th April to >> 31st May 2019), we received a total of 239 applications submitted before >> and after the time you made your complaint. We also did not get any >> complaints similar to yours other than standard enquires about FIRE Award & >> Grants. >> >> We understand your frustration for not having been able to participate in >> the FIRE Awards 2019, and we sincerely apologise. We hope you will not be >> discouraged by this experience and you will continue to express unwavering >> interest in our FIRE Africa initiative. >> >> >> Kind Regards >> _______________________________________________________________ >> >> Arthur Carindal N. >> >> Head of Stakeholder Engagement , AFRINIC Ltd. >> >> t: +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net >> >> facebook.com/afrinic | flickr.com/afrinic | youtube.com/afrinicmedia >> _______________________________________________________________ >> >> On 7 Jun 2019, at 20:31, Matogoro Jabera <[email protected]> >> wrote: >> >> Dear Colleagues, >> >> Recently, AfrINIC announced for FIRE Awards for the outstanding project. >> I tried more than five times to submit my project but was not successful. >> >> I tried to contact AFRINIC but received the support which did not >> answered my question. AFRINIC claimed that the upload link was fine while >> to my side did not worked. Finally I gave up and life goes on. >> >> I think something need to be fixed at AFRINIC. Just sharing out my >> frustrations. >> >> >> Regards, >> Matogoro >> >> ---------- Forwarded message --------- >> From: Olatunde Awobuluyi <[email protected]> >> Date: Mon, 20 May 2019, 19:09 >> Subject: FIRE Africa Awards 2019 >> To: <[email protected]> >> Cc: <[email protected]> >> >> >> Dear Jabhera >> >> Thank you for reaching out to us. >> >> Please, be aware that there is a difference between FIRE Africa Awards >> and FIRE Africa Grants. >> >> FIRE Awards are awards given to ICT related projects that are already >> completed or almost completed. >> >> FIRE Grants are funds given to ICT related projects that are in their >> infancy stage or need financial input to expand the project. >> >> Unfortunately, there will be no calls for FIRE Africa grant proposals in >> 2019. >> >> However, there is an ongoing call for FIRE Africa Awards in 2019. You can >> submit a proposal for a FIRE Africa Award using this link ( >> https://fireafrica.org/awards). >> >> The "*submit your awards nomination*" link will be on the top right >> pane of this webpage (Please view the attached image). >> >> With many thanks, >> >> The FIRE Africa team >> -- >> >> Olatunde Awobuluyi >> Funds for Internet Research and Education (FIRE) Program Manager, AFRINIC >> Ltd. >> t: +230 403 51 00 | f: +230 466 6758 | tt: @afrinic | w: >> www.afrinic.netfacebook.com/afrinic | flickr.com/afrinic | >> youtube.com/afrinicmedia >> >> _______________________ >> >> >> >> >> *Join us for the AFRINIC 30 Meeting in Uganda | 9 - 21 June 2019* >> >> >> >> >> >> >> >> >> >> >> <FIRE-AFRICA-AWARDS-LINK.png> >> _______________________________________________ >> Community-Discuss mailing list >> [email protected] >> https://lists.afrinic.net/mailman/listinfo/community-discuss >> >> >> >
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