Dear Matogoro

Thank you very much. 

Regards

_______________________________________________________________

Arthur Carindal N.

Head of Stakeholder Engagement , AFRINIC Ltd.

t:  +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net        

facebook.com/afrinic | flickr.com/afrinic | youtube.com/afrinicmedia    
_______________________________________________________________

> On 10 Jun 2019, at 13:18, Matogoro Jabera <[email protected]> wrote:
> 
> Thank your understanding.
> 
> Wishing you a successful AIS 2019 meeting. 
> 
> 
> Regards,
> Matogoro 
> 
> On Mon, 10 Jun 2019, 12:17 Arthur Carindal, <[email protected] 
> <mailto:[email protected]>> wrote:
> Dear Matogoro
> 
> We thank you for your feedback and recommendations which will be assessed 
> internally to improve our customers' satisfaction.
> 
> Kind Regards
> 
> _______________________________________________________________
> 
> Arthur Carindal N.
> 
> Head of Stakeholder Engagement , AFRINIC Ltd.
> 
> t:  +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net 
> <http://www.afrinic.net/>    
> 
> facebook.com/afrinic <http://facebook.com/afrinic> | flickr.com/afrinic 
> <http://flickr.com/afrinic> | youtube.com/afrinicmedia 
> <http://youtube.com/afrinicmedia>      
> _______________________________________________________________
> 
>> On 10 Jun 2019, at 13:07, Matogoro Jabera <[email protected] 
>> <mailto:[email protected]>> wrote:
>> 
>> Dear Arthur,
>> 
>> Things need to be improved in your side. You should also understand 
>> diversities among African Countries which may lead each member to experience 
>> a unique challenge. Even after your testing results I was not able to submit 
>> the same and it was further communicated to your good office.
>> 
>> Immediate attention couls have helped to solve the challenge reported. To 
>> the best of my understanding, web application administrator may experience a 
>> quiet different experience from web application end-users. Your testing is 
>> not a proof that everythings is working fine. There are a number of ogher 
>> issues may affect the same, platform, speed of connection, etc all of these 
>> requires extensive testing to achieve that confindence level.
>> 
>> 
>> PLEASE IMPROVE YOUR TECHNICAL OPERATION AND CUSTOMER SUPPORT
>> 
>> 
>> Regards,
>> Matogoro 
>> 
>> On Mon, 10 Jun 2019, 11:56 Arthur Carindal, <[email protected] 
>> <mailto:[email protected]>> wrote:
>> Dear Matogoro
>> 
>> We are really sorry for reading that you were not able to submit your 
>> project proposal for the FIRE Africa Awards 2019.  
>> 
>> When you reported your issue about submitting your application to our online 
>> platform on Thursday, May 23rd, 2019 we promptly ran a test as we always do 
>> before opening a call for proposal submissions and the test was successful.
>> 
>> The outcome of this test was communicated to you also on Thursday, May 23rd  
>> so you could investigate any probable technical problem at your own end.
>> 
>> Furthermore, during the duration of the call for proposals (26th April to 
>> 31st May 2019), we received a total of  239 applications submitted before 
>> and after the time you made your complaint.   We also did not get any 
>> complaints similar to yours other than standard enquires about FIRE Award & 
>> Grants.
>> 
>> We understand your frustration for not having been able to participate in 
>> the FIRE Awards 2019, and we sincerely apologise. We hope you will not be 
>> discouraged by this experience and you will continue to express unwavering 
>> interest in our FIRE Africa initiative.
>> 
>> 
>> Kind Regards
>> _______________________________________________________________
>> 
>> Arthur Carindal N.
>> 
>> Head of Stakeholder Engagement , AFRINIC Ltd.
>> 
>> t:  +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net 
>> <http://www.afrinic.net/>   
>> 
>> facebook.com/afrinic <http://facebook.com/afrinic> | flickr.com/afrinic 
>> <http://flickr.com/afrinic> | youtube.com/afrinicmedia 
>> <http://youtube.com/afrinicmedia>     
>> _______________________________________________________________
>> 
>>> On 7 Jun 2019, at 20:31, Matogoro Jabera <[email protected] 
>>> <mailto:[email protected]>> wrote:
>>> 
>>> Dear Colleagues,
>>> 
>>> Recently, AfrINIC announced for FIRE Awards for the outstanding project. I 
>>> tried more than five times to submit my project but was not successful.
>>> 
>>> I tried to contact AFRINIC but received the support which did not answered 
>>> my question. AFRINIC claimed that the upload link was fine while to my side 
>>> did not worked. Finally I gave up and life goes on.
>>> 
>>> I think something need to be fixed at AFRINIC. Just sharing out my 
>>> frustrations. 
>>> 
>>> 
>>> Regards,
>>> Matogoro 
>>> 
>>> ---------- Forwarded message ---------
>>> From: Olatunde Awobuluyi <[email protected] 
>>> <mailto:[email protected]>>
>>> Date: Mon, 20 May 2019, 19:09
>>> Subject: FIRE Africa Awards 2019
>>> To: <[email protected] <mailto:[email protected]>>
>>> Cc: <[email protected] <mailto:[email protected]>>
>>> 
>>> 
>>> Dear Jabhera
>>> 
>>> Thank you for reaching out to us.
>>> 
>>> Please, be aware that there is a  difference between FIRE Africa Awards and 
>>> FIRE Africa Grants.
>>> 
>>> FIRE Awards are awards given to ICT related projects that are already 
>>> completed or almost completed. 
>>> 
>>> FIRE Grants are funds given to ICT related projects that are in their 
>>> infancy stage or need financial input to expand the project.
>>> 
>>> Unfortunately, there will be no calls for FIRE Africa grant proposals in 
>>> 2019. 
>>> 
>>> However, there is an ongoing call for FIRE Africa Awards in 2019. You can 
>>> submit a proposal for a FIRE Africa Award using this link 
>>> (https://fireafrica.org/awards <https://fireafrica.org/awards>). 
>>> 
>>> The "submit your awards nomination"  link will be on the top right pane of 
>>> this webpage (Please view the attached image).   
>>> 
>>> With many thanks,
>>> 
>>> The FIRE Africa team
>>> -- 
>>> Olatunde Awobuluyi
>>> Funds for Internet Research and Education (FIRE) Program Manager, AFRINIC 
>>> Ltd.
>>> t: +230 403 51 00 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net 
>>> <http://www.afrinic.net/>
>>> facebook.com/afrinic <http://facebook.com/afrinic> | flickr.com/afrinic 
>>> <http://flickr.com/afrinic> | youtube.com/afrinicmedia 
>>> <http://youtube.com/afrinicmedia>
>>> 
>>> _______________________
>>> 
>>> 
>>> 
>>> Join us for the AFRINIC 30 Meeting in  Uganda | 9 - 21 June 2019
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> <FIRE-AFRICA-AWARDS-LINK.png>_______________________________________________
>>> Community-Discuss mailing list
>>> [email protected] <mailto:[email protected]>
>>> https://lists.afrinic.net/mailman/listinfo/community-discuss 
>>> <https://lists.afrinic.net/mailman/listinfo/community-discuss>
>> 
> 

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