[email protected] wrote: > On 8/05/2009 6:58 PM, David Garabana Barro wrote: > >> Some time ago, I have recommended several friends*NOT* to buy a Freerunner, >> because software was not ready. It was a great toy for me, but my friends >> would get desperated. I think it's being open minded (and being a good >> friend;) >> >> If someone feels raped, he can press charges to OM. But complaining on a >> community mailing list won't solve his problems. Don't you think? >> > > Way to chime in at the tail end. It's obvious with Dale's recent emails > that he's frustrated that nobody was listening or taking him seriously. > Well, you are assuming facts not in evidence. Dale's case is somewhat special. The highlights are that dale wanted return after owning the product for 9 months ( more or less as I recall). The case was complicated by the fact that Dale bought as part of a group purchase which means his name is not in our customer database. rather the group leader's name is in the database. So, we have no way of guaranteeing that a refund made to the group leader would be passed onto Dale. A while back I believe Tony Tu tried to rectify the situation, but the offer he made was unacceptable to Dale. I'm here in TPE and I will be discussing it with Sean. > I witnessed his contributions and willingness to provide feedback, where > he was met with semantics and useless responses that then pushed him to > publicise his opinion and his situation. All still very obvious if you > have paid any attention. > > You're love for your device and your 'opinion' in no way solves the > problem that he had no outlet for recouping on a falsely advertised > device. Our laws entitle us to have our money refunded in such a > situation but this does not transcend international borders. > > I'd like to know where it is exactly you'd voice your dissent in such a > situation. I'm sure Dale can present you with an audit trail of emails, > trac tickets and the like, long before any of this actually started > publicly. > > To top it off, I reckon Dale would have assimilated (now that's a nasty > word over here) had Lorn admitted to the failings of QTE and been > willing to agree that people have differing opinions on the software's > 'usefulness', none of this would have ever happened. > > The one thing that should never occurred, and I imagine there are a few > people that agree here, is that the FR should never have been advertised > as a phone. Potential to become a phone maybe. This marketing oversight > would have saved a lot of trouble and time. > I say oversight because the people who are supporting openmoko really > don't care whether it's a phone out of the box or not. > > Sarton > > _______________________________________________ > Openmoko community mailing list > [email protected] > http://lists.openmoko.org/mailman/listinfo/community >
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