DecludeCount.exe? Any documentation on this?
-----Original Message-----
From: Daniel Ivey
Sent: Thursday, November 06, 2014 10:28 AM
To: community@mailsbestfriend.com
Subject: [MBF] mail processing suddenly stops
We are running Imail 8.22 on a Windows 2003 R2 Standard 32-bit server on
VMWare with the latest Declude and Message Sniffer and Symantec Endpoint
Protection 11. Symantec is excluding the M:\imail\spool\* directory from
Security Risk Scans. Periodically, this server will suddenly stop
processing messages. When this occurs, sometimes you cannot login to the
webmail interface and you get an error of invalid username/password when
checking the email on a client such as Outlook or Outlook Express, but not
always. None of the Imail services are stopped and the DecludeProc service
is still running. A reboot of the server takes care of the issue and the
server may be fine for a few hours or 3 - 4 days and then this occurs again.
We have DecludeCount setup on the server and when I check that, I notice
that the number of processed messages does not change. That is when I try
to send myself an email message from my Gmail account and do not receive it,
which verifies that I need to reboot the server. Once the server comes back
up after a reboot, the test email is delivered and all is good. We have
Declude HiJack enabled on this server with the HOLD10 threshold set to 10
and the HOLD30 threshold set to 30 and are not receiving any emails about
compromised accounts.
We have another server running on the same VM that is as bone identical as
it can be to this one and we very rarely have any issues with it. The only
differences are the Declude HiJack thresholds are set higher and it has a
different domain on it for email.
Does anyone have any ideas or suggestions on things to check?
Thanks,
Daniel
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