As mentioned by Daleeh, it's not uncommon to see Internet connectivity issues caused by AntiVirus software. This can be hard to troubleshoot, as trial versions of the software often come pre- installed on most machines. And unfortunately, just disabling the AntiVirus's startup items and services won't keep it from running. Modern AV is known to embed itself into Windows through drivers, filters, and protocols. In other words, it needs to be completely cleaned off the machine to see if it's really at the root of your problem.
Because AntiVirus software can be so complicated--and hard to remove-- many of the vendors have started posting their own AntiVirus removal tools. Norton has a great one that you can get from http://bit.ly/alM8kE McAfee also has their own, which you can find at http://bit.ly/bZhIoZ If your computer is browsing fine in Safe Mode (where AV doesn't run) try temporarily removing your security software and see if it helps. - Teh Default On Jul 14, 3:36 pm, infiniteMPG <[email protected]> wrote: > Starting this as a new thread so people don't have to muddle thru > pages of text to get to the crux of the situation. I bought a new > Dell Studio Mini-Tower, Intel Core 2 Quad Q8300 (2.5GHz, 4MB) with > Windows 7 x64 that since day one, would occasionally not get onto the > internet. Thought it was the long old network cable I was using so > didn't mess with it much. I have high speed FIOS service and the PC is > hard wired to the router with a new cable. The main symptom is that > if I open Chrome I just get a message that says CONNECTING but it > never does. In IE it says page not found. If I bounce to the Command > prompt and try to ping a site, it resolves the DNS name to the correct > IP but does not get any bounce back. Often I have to reboot several > times to get it to connect. > > Odd thing is I have found that when I log in, as soon as the desktop > appears on the screen, if I click several times on the desktop Chrome > browser icon BEFORE everything loads it will pop open a browser > session and connect to the internet. If I let it sit and load > everything, then it won't get on line... just connecting.... forever. > > If I boot the computer to safe mode with networking I can get right on > line every time. > > My old ASUS XP 32x system never had any issue getting online right > away. My little XP Panasonic laptop gets online every time. Also, I > have checked the ports and the cables on the router with the laptop > and never had a single burp. > > Was told to take it to Dell support but I don't think that would do > anything except waste everyone's time as I believe this isn't > hardware, it some driver or something that's flaky in my specific > situation with my FIOS service. > > Also have run updates and McAfee AV complete scan, MalwareBytes > complete scan, and AdAware complete scans and all came back clean. > Haven't done much on the computer that might of oloaded something > malicious and this has been since day one, just worse lately (or since > I started using it every day I just notice it more). I have also > disabled the firewall stuff in McAfee and a lot of the startup things > to test but still had the same issue. > > Also did the ipconfig /release, ipconfig /flushdns, ipconfig /renew > and the tracert and looked okay, too. Was told that holding the Dell > power button down with the system unplugged clears the cache and have > done that but not sure if it helped. And also updated the NIC drivers > and they are the current version. Have done the built in > troubleshooting and it says it cannot find any problems. > > I believe it's something that's loading on startup and something that > loads up late in the startup as I can kind of beat it loading if I > launch a browser before it loads and get online. > > - Is there any way to tell what order the drivers/applications that > load at startup start? > - Was going to try disabling some running apps in task manger but some > tell me I can't stop them. Is there any way to run task manager as > administrator and force close things? > - Has anyone heard of Windows 7 PC's having issues with FIOS routers? > - Is there any way to print out or capture the things that load in > safe mode and also in regular mode so I can compare them and try > shutting down the apps that are different to try to nail it down? > > Very frustrating but need to fix this. All help is greatly > appreciated. -- You received this message because you are subscribed to the Google Groups "Computer Tech Support" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/computer-tech-support?hl=en.
