I had a similar conflict with Zone Alarm and Spy Sweeper. Spy Sweeper
provided the fix which may work for this as well (you didn't mention
what other defense programs you are using). Basically, you will have to
set up a permission zone so you can access your email through the
firewall. I only had to do steps 1-4 to get my email working again. What
follows is from Webroot's Support Page:
http://support.webroot.com/ics/support/default.asp?deptID=776
Hope this helps.
Richard P.
Several options are available in order to try and resolve an E-mail
Communication issue with Zone Alarm and Spy Sweeper installed on the
same computer. The first option is to try and configure the firewall to
grant access to Spy Sweeper, and the second option is to turn off the
Spy Sweeper E-mail Attachment Shield if Zone Alarm changes do not
resolve the issue:
1. Zone Alarm may need to be configured to allow the Spy Sweeper
E-mail Attachment shield to function by granting Spy Sweeper full
program access as well as insure the e-mail servers it needs to
communicate with have also been granted trusted status:
View Instructional Video
<http://www.webroot.com/flash/instructional_video/personal_firewall_config/zonealarm/ZoneAlarm_viewlet_swf.html?WRSID=c41eaeb7c197fc4a340cfb2e9931a624>To
start out: The POP3 and SMTP E-mail servers used by your e-mail
application need to be known, and are often located in the email
program under the account information (you may need to contact
your ISP if the incoming POP3 server or outgoing SMTP server
address is not known).
1. Insure that* SpySweeperUI.exe* and *Spysweeper.exe* have
*full access* to the internet (look under *Program Control >
Program Tab*). In *Zone Alarm Pro* you may see an additional
set of permissions for '*Send Mail*' that full access needs
to be granted to Spy Sweeper.
2. Next, click on the *Firewall option* > *Zones tab*.
3. Click on the *Add* button on the bottom right, and select
*Host/Site*.
a. For *Zone*, select *Trusted*
b. For *Host name*, put in your *Outgoing SMTP mail server*
Example: Comcast e-mail outgoing mail server is smtp.comcast.net
c. For *description*, enter a description (such as "Comcast SMTP")
d. Then click on the *Lookup button*. The box next to it should
populate with IP addresses. Then click *OK*.
4. Repeat step 3 above to add the Incoming *POP3 mail server*:
* *Zone* = *Trusted*
* *Host name* = your Incoming* POP3 mail server*
* *Description* = example "Comcast POP3"
* Click the *Lookup* option and let the box populate
with IP addresses. Click *OK*.
1. Disable Spy Sweeper's E-mail Attachment Shield if Zone Alarm
configurations do not resolve the communication failures. This can
be done in two different ways, the first approach will literally
turn the shield off while the second approach will render it
incapable of accessing the commonly used e-mail ports:
1. To completely disable the E-mail Attachment Shield, follow
the directions below which will result in a "X of X
Recommended Shields OFF" message:
1. Open up Spy Sweeper and go to the *E-mail Attachment Shield tab*.
2. Remove check box from shield to disable.
2. To prevent Spy Sweeper from accessing the commonly used
E-mail communication ports (25 and 110) for POP3 and SMTP
traffic, follow the directions below. This will prevent
access to these ports and render the shield inoperable.
Please be cautious when performing this chance since no
warning message will be presented that this shield is
essentially OFF:
1. Open up Spy Sweeper and go to the *E-mail Attachment Shield Options*.
2. Change to the *POP3 port* from *110* to *10110*, and *SMTP port 25*
to *port 10025*.
Christopher Range wrote:
<div class="moz-text-flowed" style="font-family: -moz-fixed">I
am using Netscape 7.2(naysayers and critics please abstain from saying
anything negative about it, please).
<br>
<br>I can send but, I can't receive. At first, I thought it was
because of
the mess I created by, not shutting down all my programs, before
installing Zone Alarm. I un-installed Zone Alarm. That
partially fixed
the problem because, I couldn't even click on the Start menu without the
computer locking up. The other problem was re-doing the
router. I got
the router working again. I can view received mail, on my ISP's
website
but, still can't download my mail to my computer. Another PC
connected
to the Net, via the router cannot access Juno. I am thinking it
is a
firewall that is causing the problem but, I need input from others here,
on what the problem might be.
<br>
<br>Christopher
<br>
<br>
<br>************************************************************************
<br>* ==> QUICK LIST-COMMAND REFERENCE - Put the following commands
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<br>* ==> the body of an email & send 'em to:
[EMAIL PROTECTED] <==
<br>* Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name
<br>* Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST
<br>* Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L
<br>* New address? From OLD address send: CHANGE COMPUTERGUYS-L
YourNewAddress
<br>* Need more help? Send mail to:
[EMAIL PROTECTED]
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* Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST
* Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L
* New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress
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