Tom that cuts across user base.
It has more to do with unacceptable low standards of customer service
than anything else.
When I was doing repairs etc. I always did way more than I billed
for. Better to be complete, than cheap.
However in all sorts of customer service venues the concept of keep
it cheap reigns.
I was just reading an article yesterday where insurance companies are
no longer going to pay for hospital goofs. Can you imagine
that???? Hospitals expected your and my insurance to cover them for
their mistakes!!!!
Stewart
At 08:25 AM 3/10/2008, you wrote:
This, Jeff, gets to the crux of our differences. I treat computer users
very differently than you do. If I'm fixing a computer and notice that
the mouse needs repair or the keyboard is full of junk I fix that too. It
only takes a moment and makes a big difference for the computer user. I
don't buy into that whole Windows thing that computers should look cheap
and crappy. When you do that you are sending a message to the computer
user that their work is not valued.
Rev. Stewart A. Marshall
mailto:[EMAIL PROTECTED]
Prince of Peace
Ozark, AL SL 82
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