The IT departments I've worked with who have had bad attitudes have usually gained those attitudes as a larger part of the structure of the company/CEO they work for. I can't say I've seen it as solely a symptom of just the IT department. We had a consultant come in at our cardiology office to help out with the some areas in the new billing software we had purchased. He had a horribly negative attitude and we got constant complaints about our staff from him. He didn't like the way almost anything was done in the office and offered no help beyond making near demands for vast expensive changes that had almost nothing to do with what he was sent to us for. A few weeks later another was sent to us from the same company, genial and intelligent he was a breath of fresh air. He had no complaints and all of his suggestions were blameless in their inception. He had no complaints about our staff either. Some bring their bad attitudes with them and foisture them on those they are working with.
Mike On Sat, Jul 12, 2008 at 9:29 AM, Tom Piwowar <[EMAIL PROTECTED]> wrote: > >Your question could be more easily answered had it not contained > >the phrase "productivity and happiness", as if they are somehow > >connected to one another in a way that suggests that if you have one, > >you'll automatically have the other. > > See, there is the IT manager as slave master mentality I'm describing. > > One of my clients just pink slipped their IT team and brought in a new > team. I must say that this new team reinforces my long-held beliefs about > IT management. The new guys really know their stuff and don't hide behind > techno babble. They are doing a great job at fullfilling unmet needs that > had been hanging around for years. When asked about needed capabilities > their typical response is something like "we've been testing that for a > couple of weeks now, go ahead and let us know how it works for you." When > they occasionally screw up they forthrightly say "we screwed that one up > and are redoing it." The previously hostile computer users are very > willing to forgive and move on. It is a joy to see this cooperative > spirit in action. Staff is much more productive and much more happy. Yes > those two words are connected. > > > ************************************************************************* > ** List info, subscription management, list rules, archives, privacy ** > ** policy, calmness, a member map, and more at http://www.cguys.org/ ** > ************************************************************************* > ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
