My 2003 vintage Macintosh 17 inch Powerbook G4, long out of
warranty, suffered a failure. Took it to the Apple Store genius bar
where I was impressed by the intelligent and helpful staff. I
decided to go with the $310 flat-rate repair offer. They'll fix
anything and everything wrong with the machine for one fixed price.
Not a bad deal, I thought. Could even be the expensive logic board
as the culprit, and replacing that on my own would be a lot more than
the $310 Apple would charge, along with fixing a couple of other
things I told them to look at while they had it.
Turned out to be the logic board after all. The problem was that
a replacement logic board was not going to be available in the short
term. In fact, the date of availability of a replacement board was
indeterminate. Apple's solution? We have some very nice new models
that you might be interested in buying...NOT!!
Apple's actual solution? Here is a nice, new, latest and greatest
MacBook Pro, 17 inch, 2.5 GHz, 2 gig of memory with a 250 gig hard
drive and a Super Drive for you. They are even sending my broken
machine back so that I can get data off the hard drive. An awesome
outcome is about all I can say about it. Best of all, I didn't have
to do any cajoling or arguing or anything like that. Apple simply
said, "We can't provide you with a speedy repair, so here is what we
can offer you as an alternative, if you so choose."
Apple, Inc., gets my vote this week as "Best Bestower of Happiness."
Steve
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