> I have to pay the $310 flat-rate repair fee as I had already > agreed to do that in order to get back into my hands a working > computer. It is just that the computer I was expected to get back > was the one that had broken down, not a brand spanking new version of > my five year old one. Apple could have probably simply put a dollar > value on my old machine and offered to take that amount off of the > cost of a new equivalent, but they clearly went the extra mile, plus > a whole lot more than they had to. That is what made an impression > on me.
That is indeed a happy ending. They couldn't, however, do this for everyone, obviously. I wonder what their formula for this level of service is? With this in mind, it makes me wonder why they are being so indifferent to their early-adopting iPhone customers. ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
