I just had a tough problem setting up a VPN with a Netgear router. Netgear's support was supurb. Got to a tech very quickly and they knew the product well. They accessed my computer and the router remotely and quickly checked settings and made adjustments. They took the time to teach me about the setup too.
They tried various strategies for an hour and then said "no sense our wasting your time, we will call you back." That afternoon they did call back and told me about the extensive testing they had performed with various routers from various locations. They concluded the problem was my router, not the client's VPN router. They told me how to get around it. They were 100% right. Damn good service for something I paid $40 for. >well, they deserve it ...just got off the fone with them ...wait was less >than 5 minutes, cs agent in Philippines was courteous, well spoken, >knowledgeable, patient, and complete ...no arguments about my having a >motorola modem, no arguments about having an ibm laptop with ibm connection >manager ...did manual setup with me in about 10 minutes and succeeded the >first time ...swell!! I am happy as ...well ...something about my rotund >figure and wet earth!! ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
