This is very different from the support I received from Netgear a few weeks ago.
I called in about what appeared to be a configuration issue with a router and my call was routed to a technician in India. Her accent was very thick, I had to constantly ask her to repeat what she had said and she never deviated from the script, despite my efforts to engage her in a dialog, not robo-support. I ended up ending the call abruptly out of shear frustration and took the router back to the store, not wanting to waste another 30 minutes on the phone chasing my tail. And I *like* Netgear products. > -----Original Message----- > I just had a tough problem setting up a VPN with a Netgear router. > Netgear's support was supurb. Got to a tech very quickly and they knew > the product well. They accessed my computer and the router remotely and > quickly checked settings and made adjustments. They took the time to > teach me about the setup too. > > They tried various strategies for an hour and then said "no sense our > wasting your time, we will call you back." That afternoon they did call > back and told me about the extensive testing they had performed with > various routers from various locations. They concluded the problem was > my router, not the client's VPN router. They told me how to get around it. > They were 100% right. > > Damn good service for something I paid $40 for. ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
