Is this true for _all_ kinds of users, e.g. basic users (produce/edit only 
"simple" documents), intermediate users, and advanced users (use all sorts of 
bells and whistles in the application?  Is this true for both folks who "spend 
all day" working with Word documents, and those who use Word once a month or 
less?  If you know where all the features you need are located in the old 
program, and use Word only once a month (e.g., as the secretary of some board 
to prepare minutes, or whatever), the time taken to get used to the new 
interface is a huge requirement.  Most good applications have the option of 
using a legacy interface for the application.

Fred Holmes


At 10:29 AM 3/24/2009, Chris Dunford wrote:
>I wasn't going to say anything, but since you did: I agree with this
>completely. The ribbon interface is a little disconcerting the first time
>(or first few times) you use it, but it very quickly becomes second nature,
>and I find it easier to work with overall. MS research has confirmed this to
>be true for most users in a quite lot of consumer testing, and Office 2007
>consistently gets higher overall UX (user experience) ratings than the
>earlier versions. Contrary anecdotal evidence from some members of this list
>notwithstanding, the ribbon interface is very well-liked.


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