Thanks to all for their suggestions. I have passed them along and will report back what works.
Interestingly, after working on their Win98 system for 3 days a few years ago, I did buy a new WinXP PC for them to replace it, but had to return it because of their personal reasons (learning a new operating system, not wanting to throw out a "perfectly good computer", who knows what?). I wanted to simplify my life and theirs but it was not to be. But they are my relatives so on it goes. Richard P. On Tue, Apr 28, 2009 at 2:13 PM, Brian Jones <[email protected]> wrote: > Of course, try the obvious (reboot the computer, reboot the printer, replug, > check the ink, try the printer and cable on another computer) > If all else fails, a complete reinstall of the operating system may be your > best solution. > Win98 was not very stable... it usually needed to be erased and completely > reinstalled yearly for power users, and 2 to 3 years for the average (light > use) users. Of course a botched install of a device driver or application > might damage the registry to the point of needing a complete install in just > 1 day (Hey, I've seen it happen!) This will also restore the speed that the > user experienced when they first bought the computer, and that makes them > very happy! > > In January, after months of trying to fix my mother-in-laws WIN98 printer > problem over the phone, I just took her a new computer. She insisted the > refilled ink cartridge was new and working, but when I visited her, there > was no ink (or dried ink) in the cartridge. She was too cheap to buy a new > manufacturer cartridge to test her printer. > > Good luck! > > - Brian > > >> My relative has an issue with his Gateway Win 98 computer which I am >> trying to help him resolve (long distance). He is trying to hook up a >> Compaq IJ650 Printer with a USB cable. He has lost the installation >> disk but I was able to find the drivers for it >> (http://tinyurl.com/6spkf), and send them down. With great difficulty >> installing them, he was able to get it working over the weekend. But >> now it no longer works. Besides the obvious (get a new computer!), is >> there something that might help solve this problem? > > > ************************************************************************* > ** List info, subscription management, list rules, archives, privacy ** > ** policy, calmness, a member map, and more at http://www.cguys.org/ ** > ************************************************************************* > ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
