On May 9, 2010, at 12:00 AM, COMPUTERGUYS-L automatic digest system wrote: > Subject: Cox Modem Troubleshooting > > During the last week, my cable modem for Cox Cable loses its Internet > connection about once or twice a day. When troubleshooting, the light > that indicates the cable connection on the Linksys modem, model > "BEFCMU10", is not illuminated. If I reboot the modem, it comes up > fine and I get adequate speeds through the connection. After calling > Cox, the only thing they can offer is a service call for which I will > be charged if it turns out that the problem is after their connection. > > I have also noticed a slight degradation in the analog TV signal from > Cox during the last week as well. > > Should I just go ahead and replace the modem to see if that makes a > difference? It would be less than the service call.
Yes, replace it. I had exactly the same issues and the modem finally failed. They suggested a service call, but I suspected that they would just say I needed to replace the modem. Much more convenient for me to go to the Cox office than wait for a service tech. Replacement was around $35. My modem was a several years old and should have been changed for one meeting the newer standards a couple of years ago. David Newhall Falls Church, VA ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
