>>>>> "michal" == Michal Bukovjan <[EMAIL PROTECTED]> writes:
michal> Brad Felmey wrote:
>> On Mon, 2002-03-18 at 18:33, Pixel wrote:
>>
>>> Joshua Newton <[EMAIL PROTECTED]> writes:
>>>
>>>> so far no one at Mandrake has bothered to say, "Okay, we'll look into
>>>> it," or even, "Thanks for the report."
>>>>
>>> choosing a better date to post bugs (when in deep freeze only big problems are
>>> taken into account others are devnulled)
>>>
>>
>> Cut-n-paste after me: "Thanks for the report, we've seen it and it will
>> be looked into".
>>
>> You'd probably cut 20% of the entire cooker traffic.
>>
michal> Or set up and use and make people use Bugzilla system for cooker.
michal> Otherwise you forget / lose / duplicate a lot of information on this list !
I can speak for other MandrakeSoft employees, but for me mails on this
list is _way_ better than bugzilla. Reasons:
- you can easily answer and ask for more information
- it is trivial to find the me too messages (in bugzilla they can also
happen, but people normally:
* don't report that they alsa have the same problem if there is
already a bug report
* They use a different bug ticket
- bugzilla is too slow, I can fix quite a lot of problems in one
kernel update (ok, in frozen state I only do minimal modifications),
but during cooker development, I fix several problems on each new
release.
Using cooker list:
- users send mail
- I read meal
- I fix errors
- I can send a single mail (or only a few mails) telling that the
error is supposed to be fixed.
- people ack that the error is fixed or not.
Using bugzilla:
- have to go there to read it
- have to read each bug report
- fix errors
- go to _every_ single error that I fix, and answer that it should be
fixed
- wait for users to ack or nack the fix
- go through the bug reports mark them as fixed
:(((
My experience is that bugzilla is very good for small packages, or
packages that don't have a lot of bug reports (a lot is more that 1/2
daily). For bigger packages, email is easier/better in my experience.
Later, Juan.
--
In theory, practice and theory are the same, but in practice they
are different -- Larry McVoy
