On Thu, 26 Sep 2002 01:55, [EMAIL PROTECTED] wrote: > I see a LOT of "I got ignored" or "this is the third time I've > reported this bug" posts.
Amen! (-: ...and having everyone prefix their second try with REPOST: probably wouldn't be helpful, either. (-: > Maybe you (Mandrake people) could make up a form-letter type > response, and make a policy that all bugreports get answered, even if the > answer is just a form-letter saying something like: > -we got your report > -we want your report > -we can't figure out what is happening to you > -please read the cooker faq > -please send us a more detailed report (hardware, example case, logs... > etc) Very much agree. And nominate someone(s) who must triage and respond. And an email template and/or simple web form for reporting bugs with would be good. `Please attach/upload the following, if available, else send what you have', exact version number with directions for discovering it, list of RPMs (with versions) you suspect of being involved, with exact versions number, instructions for discovering same, etc etc. > That way, newbies to the list won't feel ignored and they can learn. > Then they can join us. Then we will be indestructable and we will take > over the world... As per the original plan. (-: Cheers; Leon
