On Wed, 2002-09-25 at 19:55, [EMAIL PROTECTED] wrote: > Here's an idea you might like. > A lot of inexperienced users throw some pretty crappy bug reports onto the > cooker list. We don't have enough info to figure it out, and Mandrake people > probably don't have enough time to answer them all. If none of us (volunteers) > try to help these people out, they just get ignored. I see a LOT of "I got > ignored" or "this is the third time I've reported this bug" posts. Maybe you > (Mandrake people) could make up a form-letter type response, and make a policy > that all bugreports get answered, even if the answer is just a form-letter > saying something like: > -we got your report > -we want your report > -we can't figure out what is happening to you > -please read the cooker faq > -please send us a more detailed report (hardware, example case, logs... etc) > That way, newbies to the list won't feel ignored and they can learn. Then they > can join us. Then we will be indestructable and we will take over the world... > Austin >
First of all - Kudos and congratulations to the hard working Mandrake staff - the 9.0 release is truly a milestone! I agree wholeheartedly with the above post. As a frequent contributer to this list, I found myself at times getting frustrated because of lack of feedback on some of my posts. I never took it personally, but it would have been nice to at least acknowledge the receipt of the information. The suggestions above are enough to keep frequent contributers and newcomers coming back for more . . . Sometimes I questioned the value of posting a problem or "bug" because it felt like it was falling on deaf ears . . . I think every post should at least be acknowledged (even if it's an automated response). Even better when the problem is quickly resolved! Keep up the fantastic work, and many thanks for an exceptional product! R.Fox
