On Wed, 25 Sep 2002 13:55:06 -0400 [EMAIL PROTECTED] wrote: > I see a LOT of "I got ignored" or "this is the third time > I've reported this bug" posts. Maybe you(Mandrake people) could make > up a form-letter type response, and make a policy that all bugreports > get answered, even if the answer is just a form-letter saying > something like:-we got your report > -we want your report > -we can't figure out what is happening to you > -please read the cooker faq > -please send us a more detailed report (hardware, example case, > logs... etc) That way, newbies to the list won't feel ignored and they > can learn. Then they can join us. Then we will be indestructable and > we will take over the world... Austin
good idea, but how to tell bugreports apart from other things like Guido posted a problem with gcc3.2 and didn't get much attention. He was mighty pissed about the problem (not the attention ;) and will probably exclude at least mdk's gcc from his list of valid compilers for his projects. He's not bashing mandrake as he still doesn't know where the fault originated but a mail along "we'll look into that, need more info, etc" would certainly have eased his mind. Anyway, cooker drowns in support questions and useless policy discussions like for proprietary drivers. Though, admittedly, one cannot be sure whether a prob qualifies as bug or support-problem, see my problem with Mach64 cards. my personal experience with the few small probs I've found was excellent, everything was fixed pretty fast. - Mark
