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On Friday 27 December 2002 18:25, Bruno Prior wrote:
> How on earth can a support incident only cost $10? That doesn't even pay
> for an employee to read the incident report.
Because Mandrake employee's do not due tech support, Mandrakes Expert problem
solvers are all users. The money is split between the user expert and
Mandrake. They have to sign up to answer the questions that come with the
boxed sets for nothing. Telephone support was done by a outside contractor.
That's how they do it.
The few times I used Mandrake Expert when I bought boxed sets, I found the
actual support to be next to worthless (my opinion) others may have had
better experencies.
- --
Yours,
Ralph.
It said Use Windows XP or better, so I installed SuSE-Linux 8.1
Register Linux User 168814 ICQ #49993234 AIM ralphdewitt jabber.org
ralphdewitt
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